Customer Success Manager

This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their satisfaction, and maximizing customer retention. You will act as the primary point of contact for customers, managing their post-sales journey, driving product adoption, and promoting customer advocacy across regions. This role requires exceptional communication skills, a deep understanding of customer success strategies, and a passion for delivering outstanding customer experiences in a fast-paced global environment.Key Responsibilities Customer Relationship Management: Build and maintain strong, long-term relationships with international clients, serving as a trusted advisor and primary point of contact for all post-sales engagement. Customer Retention & Advocacy: Proactively manage customer accounts to minimize churn and drive retention through exceptional service, value delivery, and consistent engagement. Customer Onboarding: Lead onboarding sessions for new customers, ensuring a seamless transition from sales to implementation, and helping them achieve early success milestones. Customer Experience Management: Monitor customer satisfaction through regular check-ins, surveys, and performance reviews, ensuring every client interaction enhances the overall customer experience. Customer Data Analysis: Leverage customer data and insights to identify patterns, pain points, and opportunities for improvement, sharing feedback with internal teams to enhance product and service quality. Customer Success Planning: Develop success plans tailored to each client's business objectives, outlining measurable outcomes and timelines to ensure alignment with company goals. Issue Resolution: Manage escalations efficiently, coordinating with cross-functional teams such as product, engineering, and support to ensure timely and effective resolution of customer issues. Customer Advocacy: Identify and nurture advocates among your customer base who can share their success stories through testimonials, case studies, and reference programs. Customer Engagement & Renewal: Conduct quarterly business reviews (QBRs) and renewal discussions, ensuring that clients continue to see ongoing value from the product or service. Collaboration: Partner closely with sales, marketing, and product teams to ensure consistent messaging, feedback integration, and customer-driven improvements. Reporting & Metrics: Track and report key customer success metrics, including customer satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and product usage trends. Required Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or related field. 3+ years of experience in Customer Success, Account Management, or Client Relationship Management—preferably in an international or SaaS environment. Proven track record in customer retention, satisfaction, and advocacy. Strong understanding of Customer Relationship Management (CRM) tools and customer success platforms. Excellent communication, negotiation, and interpersonal skills with the ability to build trust and rapport across diverse cultures and geographies. Strong analytical mindset with the ability to interpret customer data and derive actionable insights. Self-motivated, organized, and capable of managing multiple accounts simultaneously. Ability to collaborate effectively across teams and function independently in a dynamic environment. Preferred Qualifications Experience with CRM platforms like Salesforce, HubSpot, or Gainsight. Exposure to global customer bases across different time zones and industries. Certification in Customer Success Management or similar discipline (e.g., CCSM).