Customer Success Manager
3 days ago
This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey — from initial setup to successful product adoption. This role is pivotal in ensuring customers experience tangible value early, feel confident using the product, and are set up for long-term success.Key Responsibilities1. Onboarding & ImplementationLead the end-to-end onboarding process for new customers, ensuring a seamless and engaging experience.Understand client objectives and tailor onboarding plans to align with their specific business needs.Coordinate with internal teams (Sales, Product, and Support) to ensure timely and efficient setup and integration.Deliver product walkthroughs, training sessions, and onboarding workshops to enable confident adoption.2. Customer Engagement & Relationship ManagementServe as the primary point of contact during the onboarding phase, ensuring customers feel supported and valued.Build strong, trust-based relationships that lay the foundation for long-term partnerships.Maintain consistent communication, providing proactive updates and resolving any onboarding challenges promptly.3. Product Adoption & Value RealizationTrack product usage and customer engagement to ensure early adoption and ROI realization.Identify opportunities for feature adoption, upsell, or expansion through data insights and customer conversations.Share best practices, tips, and tailored recommendations to help customers achieve measurable success.4. Continuous ImprovementCollect and relay customer feedback to internal teams to enhance product usability and onboarding processes.Develop and refine onboarding documentation, playbooks, and success metrics for scalability.Partner with Customer Success and Product teams to continuously improve the customer journey.What Makes You a Great Fit2–5 years of experience in customer onboarding, customer success, or account management roles (preferably in SaaS or tech).Passionate about creating exceptional customer experiences and building meaningful relationships.Strong communication and presentation skills — able to simplify complex ideas for diverse audiences.Empathetic, detail-oriented, and highly organized with a "customer-first" mindset.Comfortable managing multiple onboarding projects simultaneously in a fast-paced environment.SkillsCustomer Onboarding \u007C Implementation Management \u007C Client Relationship Management \u007C Product Adoption \u007C Customer Success \u007C Training & Enablement \u007C Upselling & Expansion \u007C Process OptimizationWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Success Manager
14 hours ago
bangalore, India Weekday AI Full timeThis role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...
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Customer Success Manager
16 hours ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer Success Manager
1 week ago
bangalore, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
1 week ago
Bangalore, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
1 week ago
bangalore, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
1 week ago
Bangalore, India ColorTokens Inc. Full timeLocation: Bangalore (on site) Experience Level: 8 to 10 years About ColorTokens At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral...
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Customer Success Manager
2 weeks ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer Success Manager
1 week ago
bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : BangaloreREPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTIONAs a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer Success Manager
1 week ago
bangalore, India ColorTokens Inc. Full timeLocation: Bangalore (on site)Experience Level: 8 to 10 yearsAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of...
