Customer Success Manager
10 hours ago
ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals. BROAD RESPONSIBILITIES: - Develop Engagement and Relationship at Executive and C-Level - Deliver Product Evangelization, workshops, and best practices to empower client teams. - Partner with Execs to create thought leadership, webinars, and other client partnership program. - Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots. - Lead Business and strategic reviews to align on outcomes, roadmap, and value realization. - Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs. - Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction. - Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following: - Prospect development & lead generation - Understanding business and technology scenario/needs - Identifying and qualifying opportunities - Product demonstrations - Preparation of proposals, SOW - Final negotiation and closure QUALIFICATIONS - 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients. - Proven track record of driving retention and revenue growth within large accounts. - Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention). - Excellent communication, executive presentation, and stakeholder management skills. - Experienced in engaging with C-level executives in Retail & Digital Commerce Industry - Self-starter with the ability to work independently. - Ready to travel to client locations for business meetings. EXPERIENCE PREFERRED - Experience of working with geographically diverse/distributed teams. - Retail/ Digital commerce knowledge and experience highly preferred - Experience in CDP, Customer Analytics, Customer Marketing, Personalization, Search About the Company: Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at www.algonomy.com.
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