
Customer success manager
3 hours ago
About Color Tokens At Color Tokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield TM platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/Io T/Io MT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave TM: Microsegmentation Solutions (Q3 2024), Color Tokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Join us in transforming cybersecurity. Learn more at Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you we would love you to be on-board and nurture our customers In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer. Responsibilities Work with customers to articulate desired business outcomes. Define an actionable customer success plan with clear objectives, stakeholders, milestones, risk, and metrics needed to achieve them. Execute and track the customer success plan to fulfilment of outcomes. Work with cross functional teams to own and ensure customer deployments are completed quickly and efficiently. Identify and/or develop upsell and cross-sell opportunities. Own customer escalations and liase with internal teams to get it resolved on priority. Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage,business value, friction, and overall relationship Engage regularly with customers via strategic and operational discussions. Be the customer’s advocate and lead feature/issue resolution priorities/negotiations and initiatives with internal teams such as Product management, Product engineering, Customer support and Sales. Identify and facilitate training programs that will improve product knowledge, product usage, process know-how in the customer teams. Define, measure, and improve operational metrics and track through dashboards and operational reviews for effective CSM operations. May require working in client time-zones (for US/Europe clients) for an extended period of time. Desired Candidate Profile: Strong mix of relationship management, strong analytical, business and technical skills. Delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/Saa S/hi-tech products. Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the enterprise customers. Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products. Experienced at account management & growth through farming. Experienced at leading presentations and discussions with customer’s senior management teams Qualifications & Skills: Bachelor’s degree from Top institutes. MBA preferred. Excellent organization and project management capability, Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must Self started, self motivated, flexible and results driven. Experience using Salesforce and other CS Tools
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Customer success manager
2 weeks ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
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Customer success manager
1 week ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients...
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Customer Success Manager
2 weeks ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment,...
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Customer Success Manager
2 weeks ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
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Customer success manager
3 hours ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
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Customer Success Manager
2 weeks ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer success manager
3 hours ago
Bangalore, India SuperAGI Full timeAbout Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer...
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Customer Success Manager
1 day ago
Bangalore, India SuperAGI Full timeAbout SuperAGI SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer...
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Customer Success Manager
1 day ago
Bangalore, India ColorTokens Inc. Full timeAbout ColorTokens At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
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Customer Success Manager
1 week ago
bangalore, India Zocket Full timeCustomer Success Manager ( US & Eurasia ) About the organization - At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower...