Customer success manager

3 hours ago


Bangalore, India SuperAGI Full time

About Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer Success Manager , you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of Super AGI, and ensuring a high-quality experience that drives satisfaction and renewals. Key Responsibilities Act as the first line of contact for assigned customers, supporting their success journey Monitor customer health scores and usage patterns to proactively flag risks or opportunities Collaborate with Support, Product, and Engineering to resolve issues and relay feedback Maintain accurate records in CRM and CS tools to ensure seamless internal communication Help customers adopt best practices and discover new features through regular check-ins Contribute to knowledge base content, customer documentation, and internal playbooks What We’re Looking For 1–2 years of experience in Customer Success, Account Management, or Support at a Saa S company Strong communication skills, both written and verbal Customer-centric mindset with a passion for delivering value and solving problems Ability to work in a fast-paced, ambiguous startup environment Experience with CS tools (like Hub Spot, Intercom, Vitally, etc.) is a plus Technical curiosity or basic understanding of AI/ML is a strong advantage Why Join Us? Join a fast-moving team at the forefront of AI and autonomy Make a direct impact on customer experience and retention metrics Learn and grow in a zero-to-one CS environment Competitive compensation.



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