Customer success manager

14 hours ago


Bangalore, India Servion Global Solutions Full time

8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships. Develop a thorough understanding of the customer's business goals, challenges, and objectives. Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs. 2. Adoption and Value Realization Drive product adoption by educating customers on best practices and Cisco’s capabilities. Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions. Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions. 3. Renewals and Growth Collaborate with the Sales and Account teams to identify upselling and cross-selling opportunities. Support renewal discussions by demonstrating ongoing value and resolving concerns. Identify areas for expanding Cisco’s footprint in the customer's ecosystem. 4. Escalation and Advocacy Act as the voice of the customer within Cisco, advocating for their needs and challenges. Manage and resolve escalations by coordinating with internal teams and stakeholders. Provide feedback to Cisco’s product teams to improve offerings based on customer insights. 5. Collaboration and Coordination Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success. Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation. Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support. 6. Enablement and Training Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment. Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.



  • Bangalore, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...


  • Bangalore, India Algonomy Full time

    ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients...


  • Bangalore, India SuperAGI Full time

    About Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer Success...


  • Bangalore, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...


  • Bangalore, India ColorTokens Inc. Full time

    About Color Tokens At Color Tokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...


  • Bangalore, India ColorTokens Inc. Full time

    About Color Tokens At Color Tokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield TM platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...


  • Bangalore, India Algonomy Full time

    ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...


  • Bangalore, India SuperAGI Full time

    About Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer...


  • Bangalore, India SuperAGI Full time

    About SuperAGI SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer...


  • Bangalore, India ColorTokens Inc. Full time

    About ColorTokens At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...