Lead Customer Success Manager

About Talent500 Tech Talent500 helps companies hire build and manage global teams We are trusted by the worlds leading companies - from Fortune 500s to fast-growth startups - to help them build and run their high-impact remote teams Today Talent500 is the fastest growing remote team builder in the world Our suite of proprietary AI-enabled tools and products provide businesses with an end-to-end platform to build their global teams This includes access to a Global Talent Network of 300 000 professionals globally and tools to manage contracting payroll and benefits without the hassle of setting up legal entities or infrastructure We are backed by Accel Partners ANSR a global leader and enterprise transformation platform For the last 15 years the worlds leading organisations have trusted ANSR to transform their businesses by building technology and innovation hubs in talent-rich locations ANSR A market leader to build manage and run global teams Dallas Bengaluru Hyderabad Krakow Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worlds best businesses Airbnb Uber Nike FedEx Pepsico Cigna Walmart Target Wells Fargo etc to build manage and run Global Capability Centers Fueled by our extensive Global Talent Network of over 2 million elite tech professionals and a cutting-edge suite of AI-driven products we are redefining the future of work globally We are a market leader in a rapidly growing 120B global work industry and backed by Accel Partners Accenture and ServiceNow Our credentials 125 Enterprise Customers 125K Global Professionals Hired 11M Sq ft Workspace Under Management 2B Investment generated ANSRs end-to-end solutions allow businesses to build manage and scale fully-owned Global Capability Centers GCCs in talent-rich hubs effortlessly with comprehensive enterprise-ready solutions for Talent Workspace HR Operations and Payroll Our platform simplifies complex operations reduces time-to-hire and optimizes workforce performance This includes Data-Driven Intelligence Real-time market insights about global talent and the competitive landscape AI-powered Talent Solutions Designed for scale and efficiency automating up to 55 of recruiting tasks with 85 accuracy Industry-specific Workflows Automation A comprehensive India-stack of products designed for seamless integration with Global Centers Unified Customer Experience An extensive suite of lifecycle solutions across talent infrastructure payroll HR Ops and more meticulously designed to deliver an unparalleled customer experience Enterprise Ready Unmatched data security and privacy standards seamlessly integrated with leading global tools Lead Customer Success Manager About the Role We re seeking a dynamic Customer Success Manager to drive customer satisfaction retention and growth for our SaaS product suite This role bridges customer onboarding relationship management solutioning and product advocacy Key Responsibilities Lead Onboarding Guide customers through a seamless onboarding process to ensure swift and effective adoption of our SaaS products Relationship Management Build and nurture strong relationships with key accounts to foster long-term engagement and satisfaction Product Demonstrations Create and deliver compelling product presentations and demos to highlight our suites value and functionality Customer Success Stories Collaborate with the marketing team to develop success stories and case studies that showcase customer value and impact Data Reporting Provide regular insights on customer health usage metrics and growth opportunities to inform customer engagement strategies Customer Advocacy Serve as the customers voice within the company advocating for their needs and aligning them with product and service improvements Required Skills Proven experience in Onboarding and Implementation for SaaS products in the HRMS domain Strong understanding of SaaS onboarding processes and best practices Excellent communication and presentation skills Ability to articulate product differentiators and value propositions clearly Experience in creating marketing content and customer-facing materials Data-driven approach to measuring and reporting on customer success metrics Proficiency in CRM systems and customer success tools Qualifications Bachelor s degree in Business Marketing or related field 8 years of experience in customer success account management or similar role Demonstrated track record of retaining and growing customer accounts Desired Qualities Proactive problem-solver with a customer-first mindset Ability to work cross-functionally and influence without direct authority Strong project management and organizational skills Prior experience in HRMS products like Keka HR ZingHR Workday SAP etc