Customer Success Manager

About Us In today s world where data spreads across various clouds and devices traditional security measures aren t enough Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments using advanced cryptography encryption and confidential AI solutions As data breaches become more frequent and traditional defenses fall short we focus on data exposure management to keep your information safe Our unified data security platform addresses vulnerabilities in hybrid multicloud environments defends against threats and makes it easier to discover assess and fix data exposure risks Whether implementing a Zero Trust model or preparing for the post-quantum computing era we help businesses worldwide protect their most sensitive data wherever it is Our commitment to solving the world s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards as well as recognition from industry giants such as Microsoft Intel ServiceNow and Snowflake Our team includes industry leaders and cryptography experts creating a culture of trust innovation and collaboration where every voice is valued Recognized as a Great Place to Work we re looking for passionate individuals to help us shape the future of data security and work towards a safer digital future Why work with us Ready to join the revolution At Fortanix we re more than a team - we re a force united in our mission to tackle the world s most formidable data challenges head-on Our roster boasts industry trailblazers and cryptography virtuosos fostering a culture of trust and performance where innovation thrives Recognized as a Great Place to Work we invite passionate individuals to shape the future of data security alongside us Dive into a workplace where collaboration knows no bounds and every voice is valued Together let s redefine the possibilities of data security and pave the way for a safer digital tomorrow Fortanix is looking for a CSM to ensure customers have a world class experience As a CSM you ll be the trusted advisor and primary point of contact for a portfolio of customers You ll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers Support and Sales You ll also cultivate and maintain strong relationships with customers ensuring initial value realization as well as successful adoption and use of Fortanix s DSM solutions What you will deliver Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix by delivering measuring and communicating ROI over the customer lifecycle Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business Partner with Fortanix stakeholders in Sales Product and Engineering to deliver on customer expectations Help with customer onboarding and training thus driving adoption Understand customer requirements challenges and the business outcomes they are expecting from their investment Develop and execute account plans with a focus on increasing product adoption new routes to value Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers Be the primary escalation point for business and technical issues In partnership with Success Engineers and Technical Account Managers be an expert on Fortanix products customer use cases and platform integrations while staying current with industry trends in crypto HSMs and confidential computing Requirements Must Have 3-5 years of experience in Account Management Customer Success or Technical Support Engineering with a successful track record of execution Experience in leading or enabling change management and product adoption with technical customer personas A knack for learning new technologies and new products with the ability to communicate technical details with clarity Demonstrated experience fostering relationships with technical and non-technical customer personas Integrity and flexibility you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges Desirable Experience working in a global organization with customers in different geographies Familiarity with HSM and cryptographic technology Experience with HSM from another company is a plus Benefits Mediclaim Insurance - Employees and their eligible dependents including dental coverage Personal Accident Insurance Internet Reimbursement Employee Stock Options Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates Our goal is to recruit the most talented people from a diverse candidate pool regardless of race color religion age gender gender identity sexual orientation or any other status If you re interested in working in a fast growing exciting working environment - we encourage you to apply