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Customer Success Manager
1 month ago
Customer Success Manager Key Responsibilities Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT Tech leaders Strategic Orchestration Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks Visionary Advocacy Anticipate customer needs and create success programs that unlock user value Collaborative Bridge-Builder Synthesize customer feedback collaborate with internal teams and represent the customer voice in all aspects Constant Innovator Stay ahead of customer success trends experiment with new models and contribute to Trmeric s leadership in customer experience Lead and manage the customer success team and drive continuous improvement in customer satisfaction metrics Required Qualifications Bachelor s degree in Business Computer Science or related field Proven 5 years in customer success roles preferably in B2B SaaS or AI ML companies Experience in B2B marketplaces or partner management is a plus Strong knowledge in success metrics health scoring and value measurement methodologies Implement and execute customer onboarding adoption and expansion strategies effectively Translate technical concepts into business value for executive audiences confidently Understand AI ML technologies and their business applications Deep expertise in customer journey mapping and critical touchpoints Excellent communication presentation and relationship-building skills Manage multiple customer priorities efficiently and drive impactful AI adoption contributions Technical Skills Experience Proficiency in B2B customer success methodologies Experience in strategic account management and customer journey mapping Expertise in relationship management and driving value realization Ability to identify and resolve customer issues effectively Familiarity with SaaS platforms and AI solutions Skilled in proactive engagement models and creating success strategies Preferred Qualifications Prior experience in B2B marketing and demand generation Knowledge of AI adoption landscape trends Understanding of onboarding best practices and customer success innovations Certifications in customer success or related fields Experience in leading cross-functional teams Track record of driving revenue growth through customer-centric approaches
