Technical Customer Success Manager

Job Title Technical Customer Success Manager Location Bangalore On-site full-time About Locus Battle-tested in 350 deployments across 30 countries Locus is an agentic Transportation Management System for all-mile all-channel trusted by enterprises like Unilever Nestle and Siam Makro The platform unifies orders capacity and carrier networks into one living plan aligning planning execution and settlement so promises become proof AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles In 2025 Locus joined the Ingka Group IKEA Retail family marking a major milestone in our journey Backed by the scale and strength of IKEA we continue to operate independently while accelerating our mission to make global supply chains faster smarter and more sustainable Our Journey and Impact Since 2015 Locus has been on a mission to make logistics decision-making intelligent sustainable and real-world ready Our platform has powered billions of deliveries across 30 countries for global enterprises driving measurable impact in cost savings carbon reduction and SLA performance With the strength of the IKEA ecosystem behind us we re scaling that impact even further Our Global Footprint Headquartered in Bangalore with teams across the U S U K UAE and Southeast Asia Locus brings together 170 engineers designers and problem-solvers united by a single goal to reinvent how the world moves goods Traits We Value We look for people who are Global in mindset curious about diverse markets and ideas Unrelenting in drive energized by complex challenges Intelligent in approach analytical creative and thoughtful Dynamic in execution adaptive and decisive in fast-moving contexts Exact in craft detail-oriented and committed to excellence Job Overview About the role Locus is seeking a Technical Customer Success Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions Responsibilities will include primary responsibility post initial Go Live for the Day to Day Functional Operational and Usability enablement for Customers The individual will work as part of the Customer Success team to deliver logistics solution-oriented services to Fortune 1000 clients Key Responsibilities Act as the primary technical advisor for assigned clients providing guidance on best practices and proactive support to drive success with Locus s solutions Collaborate with clients to understand their technical and business requirements ensuring our solution aligns with their goals Manage and troubleshoot complex technical issues providing resolution and guidance to prevent recurrence Develop a deep understanding of client goals and align our solutions to deliver measurable business impact Lead product onboarding configuration and integration efforts ensuring smooth adoption and usage Conduct workshops trainings to help clients increase adoption Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback Conduct regular business reviews MBR QBRs and status meetings with customers offering insights into product usage and providing optimization recommendations Create and maintain documentation FAQs and other technical resources to support self-service and client education Identify growth opportunities within existing accounts and drive upsell and cross-sell Initiatives Develop expansion strategies including multi-country deployments multi-division rollouts and usage expansion Qualifications 5-7 years consulting experience in Supply Chain Logistics and or Transportation Management solutions required and experience in systems applications consulting along with Customer Success Account Management or Sales in an IT SaaS or Enterprise Software company Hands on experience in configuring testing and implementing Supply Chain Logistics and or Transportation Management solutions required Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits Strong customer facing skills ability to influence and motivate internal externals teams and vendor partners Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid successful Go-live Experience in configuring and delivering software demonstrations are mandatory Deep understanding of Supply Chain Logistics and or Transportation Management related processes What We Offer Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution We provide competitive compensation comprehensive benefits and a collaborative environment where your expertise will drive both your growth and that of the organization Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace