Customer Success Manager
1 week ago
Customer Success Manager Logistics Supply Chain Job Title Customer Success Manager Department Customer Success Account Management Location Remote City State Reports To Head of Customer Success VP of Sales About Company Name Insert a 2-3 sentence description of your company Example We are a leading freight-tech platform helping shippers gain real-time visibility into their supply chain Our AI-driven solution connects manufacturers with carriers to optimize routes and reduce freight costs The Role We are looking for a Customer Success Manager with a strong background in logistics or supply chain operations to act as a trusted advisor to our enterprise clients In this role you will not just be supporting software you will be helping logistics professionals optimize their shipping workflows reduce transit times and interpret complex supply chain data You will bridge the gap between our technology and the physical world of freight ensuring our customers achieve their operational goals OTIF Cost-to-Serve etc Key Responsibilities Onboarding Implementation Lead the post-sales journey guiding logistics teams through the setup of our platform including carrier integrations TMS Transportation Management System configuration and user training Strategic Advisory Conduct Quarterly Business Reviews QBRs to analyze shipping data identify bottlenecks in the client s supply chain and recommend optimization strategies using our tools Operational Support Serve as the primary point of contact for escalations regarding tracking issues API integration failures or data discrepancies between the platform and carriers 3PLs Adoption Utilization Monitor platform usage metrics to ensure clients are utilizing key features e g automated booking freight auditing carbon tracking Retention Growth Proactively manage account health to prevent churn Identify opportunities to upsell new features trade lanes or premium support tiers Voice of the Customer Translate complex logistics requirements from clients into actionable feedback for our Product and Engineering teams Requirements Experience 3 years of experience in Customer Success Account Management or Operations within the Logistics Supply Chain or Freight Tech industry Domain Knowledge Deep understanding of logistics terminology and workflows e g FTL LTL Ocean Freight Air Cargo Incoterms Bill of Lading 3PL 4PL relationships Tech-Savvy Experience working with SaaS platforms Familiarity with logistics software such as TMS Oracle SAP MercuryGate WMS or ERPs is highly preferred Data-Driven Ability to interpret supply chain metrics Transit Time On-Time Performance Demurrage Detention costs and present them to stakeholders Communication Exceptional verbal and written communication skills able to speak the language of both a warehouse manager and a VP of Supply Chain Preferred Qualifications Bonus Experience with supply chain visibility tools e g Project44 FourKites or Freight Forwarding Basic technical knowledge of APIs EDI integrations how data moves between carriers and shippers Multilingual skills highly valued in global logistics
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Customer Success Manager
4 weeks ago
Bangalore, Karnataka, India Talent361 Full timeCustomer Success Manager Key Responsibilities Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT Tech leaders Strategic Orchestration Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks Visionary Advocacy Anticipate customer needs and create success programs...
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Customer Success Manager
1 week ago
Bangalore, Karnataka, India Weekday AI Full timeThis role is for one of the Weekday s clients Salary range Rs 700000 - Rs 1300000 ie INR 7-13 LPA Min Experience 1 years Location Bengaluru Karnataka Mumbai JobType full-time Requirements What You ll Do Manage a portfolio of Enterprise Premium Support clients ensuring high-quality service delivery and relationship retention Respond to and manage daily...
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Customer Success Manager
1 week ago
Bangalore, Karnataka, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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Customer Success Manager
2 days ago
bangalore, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
1 week ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Senior Customer Success Manager
4 weeks ago
Bangalore, Karnataka, India Cloudflare Full timeAbout Us At Cloudflare we are on a mission to help build a better Internet Today the company runs one of the world s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without adding...
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Customer Success Manager
3 days ago
bangalore, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
4 weeks ago
Bangalore, Karnataka, India Fortanix Full timeAbout Us In today s world where data spreads across various clouds and devices traditional security measures aren t enough Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments using advanced cryptography encryption and...
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Customer Success Manager
3 days ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply).- You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
bangalore, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
