Customer Chat Process

3 days ago


Bengaluru, India Accentrix Solutions Full time

Customer Chat Process (International) **Experience: 1 year (mandatory)** CTC: Up to Rs.3,50,000 P.A. 2 way cab facilities provided. 5 days working and 2 days rotational off 15 days notice period will be considered **Pre-requisites**: **Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3)** **Skills Required: (Level 2)** - Fluent and Good / Great command on 'Written" and spoken English - Relevant experience of having worked in an international contact center with 12 months - Versant score of 55 + at hiring stage - Typing speed of 30 - 35 wpm with accuracy of 90% + - Weekend + 24 / 7 shift model + split weekly off working module - Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency - Good Analytical, logical, and reasoning skills is a must - Must have basic skills with usage of MS word and MS excel - Must be able to handle stress and work under pressure of SLAs **Skills Required: (Level 3)** - Fluent and Good / Great command on 'Written" and spoken English - Relevant experience of having worked in an international contact center with 18 months - Versant score 0f 60 + at hiring stage - Typing speed of 35- 40 wpm with accuracy of 93% + - Weekend + 24 / 7 shift model + split weekly off working module - Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency - Good Analytical, logical, and reasoning skills is a must - Must have basic skills with usage of MS word and MS excel - Must be able to handle stress and work under pressure of SLAs - Processing tasks assigned as per defined process SLA and providing resolutions within the timelines. - Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence - Understanding client requirement and resolving queries through chats. - Adhering to company compliances and policies **Salary**: ₹200,000.00 - ₹350,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational shift Ability to commute/relocate: - Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred)



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