Chat Process Executive, Voice process, Blended Process,

2 hours ago

Bengaluru, Karnataka, India GIST Management Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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1000 Vacancies for freshers

Remote or Work From Home

Contact for above numbers immediately

1. Job Description Voice Process (Work From Home)

Job Title: Customer Support Executive Voice Process (WFH)

Job Summary:

We are looking for a Customer Support Executive for our Voice Process who can handle inbound and outbound calls, assist customers with queries, and deliver excellent service while working remotely.

Responsibilities:

  • Handle incoming and outgoing customer calls professionally.
  • Resolve customer inquiries, complaints, and issues on call.
  • Provide accurate product/service information.
  • Maintain call logs and update CRM systems.
  • Meet daily/weekly call targets and quality parameters.
  • Ensure customer satisfaction through effective communication.

Requirements:

  • 12th Pass / Graduate.
  • Excellent English and Hindi communication skills.
  • Prior BPO or voice process experience preferred.
  • A quiet work environment and good headset.
  • Laptop/PC with stable internet connection.
  • Ability to work in rotational shifts (if required).

2. Job Description Chat Process (Work From Home)

Job Title: Customer Support Associate Chat Process (WFH)

Job Summary:

We are hiring a Chat Support Associate who can resolve customer queries through chat with accuracy and speed while maintaining professionalism.

Responsibilities:

  • Respond to customer queries via live chat and email.
  • Provide prompt and accurate responses.
  • Manage multiple chats simultaneously.
  • Maintain records of customer interactions.
  • Escalate unresolved issues to the concerned team.
  • Deliver excellent customer experience with written communication.

Requirements:

  • 12th Pass / Graduate.
  • Strong written communication skills in English.

Basic computer knowledge and multitasking ability.
- Laptop/PC with high-speed internet.
- Prior chat/email support experience is an advantage.

3. Job Description Blended Process (Voice + Chat) Work From Home

Job Title: Customer Support Executive Blended Process (WFH)

Job Summary:

We are looking for a Customer Support Executive for a blended role that includes handling both voice calls and chat interactions.

Responsibilities:

  • Handle inbound/outbound calls and chat queries.
  • Assist customers with product or service-related issues.
  • Manage multiple communication channels efficiently.
  • Document customer interactions in CRM.
  • Follow up on unresolved issues.
  • Meet process quality standards and KPIs.

Requirements:

  • 12th Pass / Graduate.
  • Good communication skills (verbal + written).
  • Comfortable handling both calls and chat.
  • Laptop/PC with stable internet and headset.
  • Prior BPO experience is an added advantage.

Contact Us:

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