International Blended Voice

1 week ago

Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Grade - BPO1/2/3

Skill- International Blended

Location- Bangalore

Formal Education & Certification

  • Graduate in any discipline

  • Basic computer knowledge required (MS- Office Applications)

  • Proven ability to adapt to new tools by applying logical approach

  • Work experience as per the job grade.
  • Typing speed of 30 wpm with 100% accuracy

Knowledge & Experience

  • International voice process experience - Mandatory

  • NO domestic voice process experience

- US voice process experience - Preferred

- Experience in International HR Helpdesk - Preferred

- Experience in international chat process - Mandatory

- Understanding of various processes of core HR Operations

  • Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday
  • Understanding of Service level agreements
  • Understanding of the Telephony tools e.g. Avaya

Behavioral Attributes

  • Excellent written and verbal communication skills
  • Excellent probing, problem-solving and deci sion making skills.
  • Logical and efficient, with keen attention to detail.
  • Strong customer service orientation.
  • Effective Troubleshooting skills.
  • Learning agility – Aptitude to venture in to unknown territories.
  • Good researching skills

Core Role Responsibilities

  • Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
  • Ensure call details are logged in the ticketing tool with proper notes
  • Ensure data privacy processes is followed with atmost focus
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Work Conditions

Ability to work 24*7 shift timings with rotational week offs

Flexible working as per queue requirement for both Voice and Chats

No remote working option

Location

Bengaluru

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

377843

Desired Skills

Voice Helpdesk Agent

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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