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Customer Service Representative
2 weeks ago
**Job Duties**:
- Answering inbound customer service calls for existing customers
- Verifying and confirming new customer information
- Completing outbound calls regarding billing, scheduling, and quality assurance follow-up
- Building and maintaining relationships with existing and new customers
- Helping our customers with all their inquiries
- Escalating and following up on customer cases when needed
- Understanding and addressing their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
**Qualifications**:
- Have Exceptional Customer Service Skills with previous Customer Service Experience
- Demonstrate great communication skills, both verbal and written.
- Have proficiency with computers Microsoft Office, CRM and tools. Including basic troubleshooting and multiple platforms/operating systems
- Previous experience in an online casino company
- Can speak fluent Bengali and English
- Mandarin speaking skills is a plus
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 3 years (preferred)
**Language**:
- Bengali (preferred)
