Client Relations Associate

24 hours ago

Puthiyara Calicut Kerala, India eDEx Research LLP Full time

**Job Title: Client Relations Associate**

The Client Relations Associate manages client relationships, ensures satisfaction, and drives business growth through effective communication and engagement strategies. They work closely with internal teams to deliver high-quality services and provide study abroad counseling, including guidance on IELTS and OET, supporting students throughout their study abroad journey.

**Job Specification**:

- **Education**: Degree in business administration, communications, marketing, or a related field. Additional certifications in CRM, study abroad counseling, or test preparation (IELTS, OET) are advantageous.
- **Experience**: Preferred experience in client relations, customer service, or management, particularly in study abroad consultancy. Familiarity with IELTS and OET is essential. Strong communication and interpersonal skills are required.
- **Skills**: Excellent verbal and written communication, strong organizational abilities, attention to detail, and multitasking.

**Key Responsibilities**:

- **Client Relationship Management**:

- Act as the primary contact for clients, addressing inquiries, concerns, and requests promptly.
- Maintain strong client relationships through regular communication and personalized service.
- Anticipate and proactively address client needs to enhance satisfaction.
- **Project Coordination**:

- Coordinate with internal teams to ensure timely, high-quality project delivery.
- Serve as a liaison between clients and teams, facilitating communication and resolving issues.
- Keep clients informed on project progress and updates.
- **Study Abroad Counseling**:

- Provide expert advice on study abroad options, IELTS, and OET preparation.
- Stay informed on international education trends, especially regarding IELTS and OET.
- **Business Development**:

- Identify opportunities to upsell or cross-sell services.
- Gather market intelligence and client feedback to inform business strategies.
- Collaborate on client engagement, promotional campaigns, and retention initiatives.
- **Client Feedback and Reporting**:

- Gather and analyze client feedback to identify improvement areas.
- Prepare reports for management summarizing client satisfaction and retention metrics.
- **Lead Generation and Conversion**:

- Identify and convert students interested in studying abroad into clients.
- Develop and execute lead generation campaigns and collaborate on marketing efforts.
- Implement lead scoring and tracking to optimize conversion rates.

**Job Types**: Part-time, Freelance
Contract length: 6 months

Pay: ₹3,000.00 - ₹50,000.00 per month

Expected hours: 21 per week

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 10/10/2024
Expected Start Date: 20/10/2024

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