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Customer Support Assistant

2 weeks ago

Andheri Mumbai Maharashtra, India UMA ORNAMENTS Full time

**Job Title: Customer Support Assistant - Uma Ornaments**

**Job Summary**:
**Key Responsibilities**:

- **Order Management**: Assist with order processing, including entry and tracking of customer orders in the system.
- **Product Information**: Provide accurate details about product availability, pricing, and specifications to customers.
- **Complaint Resolution**: Address customer complaints or concerns, ensuring timely and satisfactory resolutions.
- **Coordination**: Work closely with the production and logistics teams to ensure timely delivery of products.
- **Customer Feedback**: Collect and relay customer feedback to improve service and product offerings.

**Required Skills & Qualifications**:

- Proven experience in a customer support role, preferably within the jewelry industry.
- Strong communication skills (both written and verbal) in English.
- Ability to work in a fast-paced, high-pressure environment.
- Proficiency with customer management systems and MS Office Suite.
- Strong problem-solving abilities and a customer-focused mindset.

**Preferred Qualifications**:

- Knowledge of jewelry products, design, and manufacturing processes.
- Experience in the jewelry industry or a similar field.

**Benefits**:

- Competitive salary.
- Opportunities for career growth and skill development.
- Work in a well-established and reputed jewelry firm.

**Salary**: Upto 25K

**Experience**: 1 to 3 years

**Location**:
Andheri East

**How to Apply**:
Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person