Customer Support Agent

7 days ago

Andheri Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

**Key Responsibilities**:

- **Customer Inquiries and Issue Resolution**:

- Provide accurate information about the company’s products, services, policies, and procedures.
- Address and resolve customer issues or complaints, ensuring a high level of satisfaction.
- Offer troubleshooting assistance for product-related problems and guide customers through step-by-step solutions.
- **Product/Service Information**:

- Assist customers in understanding product or service features, benefits, and usage.
- Provide guidance on how to use, install, or troubleshoot products and services.
- Upsell or cross-sell products or services when appropriate, based on customer needs.
- **Ticketing and Case Management**:

- Log and track customer queries and issues in the company's customer relationship management (CRM) or ticketing system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain records of customer interactions and transactions, updating customer profiles and case status.
- **Customer Feedback**:

- Gather customer feedback to identify common concerns, improve processes, and contribute to product or service improvements.
- Provide actionable insights from customer interactions to improve service quality and customer experience.
- **Quality and Compliance**:

- Adhere to company policies, service standards, and compliance guidelines during all customer interactions.
- Ensure that every customer interaction meets the quality standards set by the company.
- **Collaboration with Other Teams**:

- Work closely with other departments (e.g., sales, technical support, logistics, etc.) to resolve customer issues that require cross-functional assistance.
- Communicate effectively with team members and supervisors to ensure smooth workflow and service delivery.
- **Training and Knowledge Enhancement**:

- Stay updated on the latest product knowledge, customer service tools, and technologies.
- Participate in ongoing training and development programs to improve communication and problem-solving skills.
- **Maintaining Customer Relationships**:

- Foster positive relationships with customers by being empathetic, patient, and understanding.
- Ensure that every customer feels heard and valued, building long-term trust and loyalty.

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9820544219

  • Customer Support Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India Agent Ai Technologies Pvt ltd Full time

    Customer support Executive Responsibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...

  • Customer Support Agent

    2 weeks ago

    Mumbai, India Datastraw Full time

    As a **Customer Support Agent,** you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients and delivering an exceptional experience. This role is focusing on providing customer service to companies specifically falling in the D2C sectors and **is specifically for women support agents.** You...

  • Customer Service Agent

    7 days ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    We are looking for a motivated and dedicated Customer Support Agent to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working...

  • Customer Support Agent

    7 days ago

    Mumbai, Maharashtra, India Expatrio Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOIN EXPATRIO Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent - India (Remote) Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with usYOUR...

  • Customer Support Agent

    7 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Shiksit Full time

    Job Title: Customer Support Agent **Responsibilities**: - Lead Generation - Voice process - Handling the customer - Resolving the issues of the customer - Time management skills - Problem solving skills Qualification: Min. 12th pass and Max. Graduation Salary Range : 11k-18k per month **Work Schedule**: - Rotational Off: Enjoy scheduled rotating days...

  • Customer Support Agent

    2 weeks ago

    Mumbai, Maharashtra, India Evercaring Pharmacy Full time ₹ 2,00,000 - ₹ 4,04,092 per year

    This is for a customer support agent. You will be responsible for both inbound and outbound calling.No experience needed. Good communication is required.This is work from office job.Job Types: Full-time, Permanent, FresherPay: ₹10, ₹33,774.27 per monthBenefits:Food provided

  • Remote Customer Support Agent

    1 day ago

    Mumbai, India Datastraw Full time

    **About the job** As a Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience. **You must have impeccable reading and writing skills and communication (English) skills.** **Responsibilities** - Identifying customer needs and...

  • Customer Support Agent

    7 days ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Agent - International BPO (USA/UK Clients) | Mumbai (Malad) | Up to ₹40,000/month Call/WhatsApp for quick responseJob Role & Responsibilities: Handle inbound/outbound calls, emails, and chats for USA/UK customers Provide exceptional customer service & resolve queries efficiently Ensure high customer satisfaction with a...

  • Customer Support Agent

    7 days ago

    Mumbai, Maharashtra, India Evercaring Pharmacy Full time ₹ 2,00,000 - ₹ 4,02,655 per year

    We are looking for a Customer Support Agent to join our team and help deliver an excellent experience for our customers. The ideal candidate will be friendly, patient, and committed to solving customer issues efficiently.ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media.Provide accurate information about products,...

  • Customer Support Agent

    7 days ago

    Navi Mumbai, Maharashtra, India SquadStack Full time ₹ 15,000 - ₹ 25,000 per year

    Position: Customer Support Agent (Inbound Voice process: Banking E-commerce)Location:Vashi (Navi Mumbai)Nearby Candidates PreferredJob Details:Working days: 6 working daysShift: Mostly day shift but must be comfortable with night shift alsoSalary: Freshers: 15k (Based on your Interview), Experience: Up to 25K (Based on your Interview)Experience: Freshers |...