Customer Support Agent

2 weeks ago

Andheri Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

**Key Responsibilities**:

- **Customer Inquiries and Issue Resolution**:

- Provide accurate information about the company’s products, services, policies, and procedures.
- Address and resolve customer issues or complaints, ensuring a high level of satisfaction.
- Offer troubleshooting assistance for product-related problems and guide customers through step-by-step solutions.
- **Product/Service Information**:

- Assist customers in understanding product or service features, benefits, and usage.
- Provide guidance on how to use, install, or troubleshoot products and services.
- Upsell or cross-sell products or services when appropriate, based on customer needs.
- **Ticketing and Case Management**:

- Log and track customer queries and issues in the company's customer relationship management (CRM) or ticketing system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain records of customer interactions and transactions, updating customer profiles and case status.
- **Customer Feedback**:

- Gather customer feedback to identify common concerns, improve processes, and contribute to product or service improvements.
- Provide actionable insights from customer interactions to improve service quality and customer experience.
- **Quality and Compliance**:

- Adhere to company policies, service standards, and compliance guidelines during all customer interactions.
- Ensure that every customer interaction meets the quality standards set by the company.
- **Collaboration with Other Teams**:

- Work closely with other departments (e.g., sales, technical support, logistics, etc.) to resolve customer issues that require cross-functional assistance.
- Communicate effectively with team members and supervisors to ensure smooth workflow and service delivery.
- **Training and Knowledge Enhancement**:

- Stay updated on the latest product knowledge, customer service tools, and technologies.
- Participate in ongoing training and development programs to improve communication and problem-solving skills.
- **Maintaining Customer Relationships**:

- Foster positive relationships with customers by being empathetic, patient, and understanding.
- Ensure that every customer feels heard and valued, building long-term trust and loyalty.

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9820544219

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