Remote Customer Support Agent
2 days ago
**About the job**
As a Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience.
**You must have impeccable reading and writing skills and communication (English) skills.**
**Responsibilities**
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product discrepancies
- Monitor customer complaints on social media and reach out to provide assistance
- Follow up with customers to ensure their issues (including basic technical) are resolved
- Interpersonal skills to interact positively with people who may be upset or stressed.
- Should have proficiency with computers, especially with CRM software, and good typing skills.
**Qualifications**
- At least 1 year of support experience (preferred)
- Excellent communication & written skills
- Good knowledge & experience with CRMs
- Fluent in English & Hindi (Other languages known would be an added bonus)
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Why do you wish to be a Customer Support Agent?
- Are you comfortable with Rotational shift? (Day shift and/or Night shift)
**Experience**:
- Customer service: 1 year (preferred)
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