
Customer Service Executive(International Process)
2 days ago
**Exp: 1 year exp in International Voice Process**
**Job Summary**
**Key Responsibilities**
- Handle customer queries, concerns, and complaints via inbound/outbound calls for international clients (e.g., US/UK/AUS).
- Resolve issues efficiently and professionally while maintaining high levels of customer satisfaction.
- Document interactions accurately in the CRM system.
- Adhere to quality standards, SLAs, and compliance guidelines.
- Escalate unresolved issues to appropriate internal teams.
- Meet or exceed daily performance metrics including call quality, resolution rate, and customer satisfaction
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Life insurance
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- How many years of exp do you have in international voice process?
Work Location: In person
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