Customer Service Executive(International Process)

2 days ago


Noida Uttar Pradesh, India XpressEdu Full time

**Exp: 1 year exp in International Voice Process**

**Job Summary**

**Key Responsibilities**
- Handle customer queries, concerns, and complaints via inbound/outbound calls for international clients (e.g., US/UK/AUS).
- Resolve issues efficiently and professionally while maintaining high levels of customer satisfaction.
- Document interactions accurately in the CRM system.
- Adhere to quality standards, SLAs, and compliance guidelines.
- Escalate unresolved issues to appropriate internal teams.
- Meet or exceed daily performance metrics including call quality, resolution rate, and customer satisfaction

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Life insurance

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How many years of exp do you have in international voice process?

Work Location: In person



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