Customer Service Associate(International Process)

5 days ago


Noida Uttar Pradesh, India XpressEdu Full time

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls for international customers.
- Resolve customer queries related to products, services, orders, payments, shipping, or account management.
- Provide accurate information and effective solutions while maintaining high levels of customer satisfaction.
- Document all interactions clearly and accurately in the CRM system.
- Meet or exceed KPIs such as call quality, customer satisfaction, and resolution time.
- Adhere to process workflows and company policies at all times.
- Collaborate with internal teams to ensure customer issues are addressed efficiently.
- Escalate complex queries to the appropriate departments when necessary

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Life insurance

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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