
Customer Service Associate
1 week ago
**Key Responsibilities**:
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints, issues, and queries in a timely and professional manner.
- Maintain up-to-date knowledge of the company’s offerings and processes.
- Ensure customer satisfaction by providing a positive experience.
- Log and document all customer interactions using internal CRM tools.
- Collaborate with internal teams for issue resolution and escalations.
- Meet performance metrics including response time, resolution rate, and customer satisfaction.
**Preferred Experience and Skills**:
- **Fluent in English** - both written and verbal communication.
- Prior experience in customer service, support, or a call center environment is a plus.
- Basic knowledge of the company and its offerings (training will be provided).
- Strong problem-solving and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Familiarity with customer service software or CRM tools is an advantage.
Pay: ₹200,000.00 - ₹480,000.00 per month
Schedule:
- Day shift
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 6394427973
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