Client Relations

4 days ago

Nashik Maharashtra, India Paradigm Consultancy Full time

WE ARE HIRING

Designation:

- Client Relations

Location:

- Nashik Maharashtra

Salary:

- 20,000 To 30,000 Per Months

Education:

- Diploma / Any Graduate

Experience:

- Total Experience : 3 Years with Relevant Field
- Minimum Experience : 1 -2 Years of Proven experience in client relations, customer service, or a related field.

**Job Description**:
As a Client Relations Specialist, your primary responsibility is to cultivate and maintain positive relationships between the organization and its clients. This role involves understanding client needs, addressing inquiries, and ensuring overall satisfaction. With a focus on excellent communication and service, you will serve as a liaison between clients and internal teams to guarantee a seamless and positive client experience.

**Responsibilities**:

- **Client Engagement**:

- Build and nurture strong relationships with clients through regular communication and engagement.
- Understand client needs and expectations to tailor services and support accordingly.
- **Issue Resolution**:

- Address client inquiries, concerns, and feedback promptly, working towards effective and satisfactory resolutions.
- Collaborate with internal teams to provide comprehensive solutions.
- **Communication**:

- Serve as the main point of contact for clients, facilitating clear and timely communication.
- Provide clients with updates, information, and relevant resources as needed.
- **Client Feedback**:

- Gather and analyze client feedback to identify areas for improvement and ensure continuous client satisfaction.
- Act as a conduit for client suggestions and concerns within the organization.
- **Account Management**:

- Manage client accounts, keeping accurate records of interactions and transactions.
- Collaborate with sales and account management teams to identify growth opportunities.
- **Product Knowledge**:

- Develop and maintain a deep understanding of the organization's products or services to effectively address client inquiries and provide valuable insights.
- **Client Retention**:

- Implement strategies to enhance client loyalty and retention.
- Identify opportunities for upselling or cross-selling based on client needs.
- **Collaboration**:

- Work closely with cross-functional teams, including sales, marketing, and support, to ensure a cohesive approach to client relations.
- Facilitate internal communication to meet client expectations.
- **Documentation**:

- Maintain accurate and up-to-date client records, including contracts, agreements, and communication history.
- Ensure compliance with data protection and confidentiality policies.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a client-focused mindset.
- Ability to work collaboratively in a team-oriented environment.
- Attention to detail and organizational skills.
- Proficiency in customer relationship management (CRM) software.
- Adaptability in a dynamic and fast-paced work environment.
- Knowledge of the industry and organization's products/services.
- Results-driven with a commitment to achieving client satisfaction.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

**Speak with the employer**

+91 9096929239

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