Client Relation Executive

**Sales | Mumbai**:
Job Address - 1012, Devi Dayal Compound, next to Crompton Greaves, Kanjurmarg East, Mumbai, Maharashtra 400042

No Of Position - 1

Experience - 5+ years

**_Who are we?_**

The Quarry is a luxury home decor brand. In just nine years, the brand is celebrated for revolutionizing the marble industry in India. And recognized as the brand to be associated with by the world's best marble quarries across continents. The Quarry is the first-of-its-kind indigenous luxury brand with more than 55% of India’s Fortune 500 families as clients currently, among other HNI and UHNI clientele.

**_Key Responsibilities:_**

**Client Servicing & Relationship Management**

Attend and respond to all client phone inquiries received via marketing campaigns, newspaper inserts, advertisements, references, or other channels.

Validate client information as per company criteria and record accurately in the internal database/CRM.

Schedule appointments for client visits to the Experience Centre, warmly welcome them upon arrival, and ensure a premium hosting experience.

Serve as the first point of contact between clients and the sales team to capture initial requirements.

Give tours of the Experience Centre, ensuring an engaging and informative experience if required.

Follow up with client’s post-visit, reschedule meetings if required, and keep relevant teams updated.

Ensure no client call goes unanswered, promptly return any missed calls.

**Coordination & Reporting**

Maintain structured and up-to-date records of all appointments, meetings, visits, and follow-ups in the CRM.

Prepare daily and weekly reports on client interactions, appointments, and follow-ups for internal review.

Coordinating with the sales team to ensure timely meetings and a seamless handover once initial expectations are captured.

Share client preferences, feedback, and special requests with internal teams proactively.

**Premium Service & Brand Representation**

Maintain a luxury environment at the Experience Centre, ensuring it reflects the brand’s high standards.

Document client feedback to improve services and offerings.

Support marketing by sharing lead quality insights and client interaction trends.

Assist in organizing exclusive events, shoots, or client days, ensuring every detail is executed flawlessly for a high-touch experience.

**Administrative & Facility Management**

Manage housekeeping, pantry, drivers, security, office boys, and runner boys — maintaining accurate attendance, leave, and personnel records (both soft and hard copies by security).

Act as the go-to person for all matters related to inventory. Be resourceful. Maintain a list of all contacts and places to procure office related materials, products and services.

Ensure workplace safety, readiness of first aid, and availability of emergency supplies.

Monitor relevant news or local updates for any potential safety or operational concerns.

Plan and coordinate festivities/events in collaboration with HR, ensuring budget adherence.

Maintain ambience standards — plants, flowers, décor, pantry, safety, and housekeeping arrangements.

Liaise with external vendors, agencies, and consultants to ensure smooth operations and immediate resolution of disruptions

**_Who Qualifies? _**

**Education**: Bachelor’s or Master’s degree in a relevant field

5+ years of experience in client relations, preferably in the luxury sector (hospitality, aviation, premium retail).

**Experience**: Minimum 5 years in a client-facing role, managing HNIs/VIP clients.

Exposure to luxury or premium services strongly preferred.

Passion for luxury interiors and a keen eye for aesthetics, will be add on.

**_Skills & Attributes_**

**Communication**: Exceptional verbal and written communication skills.

**Attention to Detail**:Accuracy in client records and service delivery.

**Tech Savvy**: Proficient in Microsoft Office Suite, CRM tools; basic ERP knowledge a plus.

**Service Excellence**: Commitment to delivering personalized, high-touch client experiences.

**Interpersonal Skills**: Ability to build lasting client relationships.

**Adaptability**:Quick to understand client needs and proactively resolve issues.

**Team Player**: Works seamlessly with Internal team, Marketing and Sales teams.

**Luxury Mindset**:A strong passion for luxury services and commitment to representing a prestigious