Client Relations

3 days ago

Nashik Maharashtra, India Care Plus Facility Private Limited Full time

**Role Overview**:
As a **Client Relations Executive** at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.

**Key Responsibilities**:

- **Ownership Experience**: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
- **Issue Resolution**: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
- **Customer Feedback**: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
- **Database Management**: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
- **Event Support**: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
- **Coordination with Departments**: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
- **Brand Ambassador**: Uphold and promote Volvo’s values of safety, sustainability, and premium care in every client interaction.

**Key Requirements**:

- Bachelor’s degree in Business, Communications, Hospitality, or a related field.
- 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in CRM tools and Microsoft Office Suite.
- Professional appearance and demeanor suitable for a premium br

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

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