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Client Relations

4 weeks ago

Nashik, India Care Plus Facility Private Limited Full time

Role Overview:

As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.

Key Responsibilities:

  • Customer Engagement: Serve as the first point of contact for clients—both in-person and via phone, email, or digital channels—ensuring a professional and warm welcome.
  • Ownership Experience: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
  • Issue Resolution: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
  • Customer Feedback: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
  • Database Management: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
  • Event Support: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
  • Coordination with Departments: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
  • Brand Ambassador: Uphold and promote Volvo's values of safety, sustainability, and premium care in every client interaction.

Key Requirements:

  • Bachelor's degree in Business, Communications, Hospitality, or a related field.
  • 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and a customer-first mindset.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Professional appearance and demeanor suitable for a premium br

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Work Location: In person