Customer Relations: Building Materials

3 days ago

Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Summary:

The Customer Relations Manager will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, resolving complaints efficiently, and maintaining long-term relationships with clients in the building materials sector. The role acts as a vital bridge between the sales team, operations, and the client.

Key Responsibilities:

  • Serve as the primary point of contact for customers post-sale.
  • Build and nurture strong relationships with clients including dealers, contractors, architects, builders, and project heads.
  • Handle customer inquiries, feedback, and complaints in a timely and professional manner.
  • Coordinate with internal departments (sales, logistics, technical support) to ensure smooth order processing, delivery, and post-sales support.
  • Ensure prompt resolution of product/service issues to maintain customer satisfaction.
  • Maintain accurate customer records, order history, and feedback in CRM systems.
  • Collect and analyze customer feedback to identify areas of improvement.
  • Proactively follow up with clients for repeat business, referrals, and satisfaction checks.
  • Assist in organizing client meetings, site visits, and technical presentations when needed.
  • Generate customer satisfaction reports and support sales team in retention strategies.

Key Requirements:

  • Experience in customer service or client relationship management, preferably in a B2B environment.
  • Prior exposure to the building materials industry (cement, tiles, paints, plywood, etc.) is highly desirable.
  • Strong interpersonal and communication skills.
  • Customer-first attitude with excellent problem-solving skills.
  • Ability to manage multiple client accounts simultaneously.
  • Proficiency in MS Office and CRM tools (e.g., Salesforce, Zoho).
  • Willingness to travel to customer sites when required.

Preferred Skills:

  • Knowledge of building materials and construction-related processes.
  • Experience working with dealer/distributor networks and project clients.
  • Fluency in local language(s) in addition to English.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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