Customer Relations

6 days ago

Nashik Maharashtra, India Sagar Collection Full time

**Key Responsibilities**:

- **Client Interaction**: Act as the primary liaison between the company and assigned clients, developing a thorough understanding of their business objectives and goals.
- **Customer Retention**: Identify opportunities to increase customer retention and satisfaction, proactively addressing concerns and anticipating client needs.
- **Account Management**: Manage a portfolio of clients, ensuring that each receives personalized service and that their expectations are consistently met or exceeded.
- **Problem Resolution**: Respond promptly to customer inquiries and complaints, providing quick and effective solutions and following up to ensure resolution.
- **Relationship Building**: Establish strong, trust-based relationships with clients to encourage repeat business, loyalty, and referrals.
- **Data Analysis**: Analyze customer data and feedback to identify trends and insights that can drive service improvements and enhance the customer experience.
- **Product/Service Knowledge**: Maintain an in-depth understanding of company products, services, and policies to offer accurate and relevant information to clients.
- **Feedback Loop**: Gather and document customer feedback, relaying relevant information to the internal team to support product and process improvements.
- **Cross-Functional Collaboration**: Work closely with sales, marketing, and product teams to ensure client needs are addressed and met.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- **Experience**: 5 + years of experience in customer service, account management, or a related field, preferably in a B2B environment.
- **Skills**:

- Strong interpersonal and communication skills.
- Proficiency with CRM software (e.g., Salesforce, HubSpot).
- Excellent problem-solving abilities and a proactive mindset.
- High level of organizational and multitasking skills.
- Ability to analyze data and use insights to drive customer satisfaction and retention.

**Core Competencies**:

- **Empathy and Client-Centricity**: Understands and empathizes with customer needs and can develop solutions that add value to clients.
- **Detail-Oriented**: Accurately handles client information and follows up on all commitments.
- **Adaptability**: Able to adapt to different personalities, industries, and client needs.
- **Results-Driven**: Focused on achieving measurable outcomes that improve client satisfaction and support business objectives.

**Work Environment**:
This is a client-facing role, often requiring flexibility to accommodate client schedules, including potential travel or after-hours support for critical issues.

The Experienced Customer Relationship Specialist role is vital for nurturing client relationships, driving satisfaction, and sustaining long-term customer loyalty. This role requires a blend of communication, analytical, and problem-solving skills.

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

Work Location: In person

**Speak with the employer**
+91 8600026988

  • Customer Relation; Building Materials

    4 days ago

    Nashik, Maharashtra, India Adinath Agencies Full time

    The Customer Relations Executive will be responsible for managing customer interactions, resolving issues, and ensuring a seamless experience for clients purchasing building materials. The role includes managing inquiries, addressing complaints, maintaining customer records, and ensuring timely and accurate communication between customers and the...

  • Customer Relations: Building Materials

    4 days ago

    Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time

    **Job Summary**: The Customer Relations Manager will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, resolving complaints efficiently, and maintaining long-term relationships with clients in the building materials sector. The role acts as a vital bridge between the sales team, operations, and the...

  • Customer Relation Executive

    2 weeks ago

    Nashik District, Maharashtra, India Adinath Agencies Full time

    **Profile Introduction**: **Key Responsibilities**: - Serve as the primary point of contact for customers, addressing their inquiries and concerns promptly and professionally. - Handle and resolve customer complaints and issues with empathy and efficiency, ensuring high levels of customer satisfaction. - Maintain in-depth knowledge of our automobile...

  • Customer Relation Executive

    2 days ago

    Nashik, India Impact HR & KM Solutions Full time

    ️Enquiry handling - ️Negotiation - ️Order processing and material dispatch - ️Export documentation - ️Transport nomination - ️Payment recovery - Experience- 1 - 2 Years- Salary- 1 Lac 75 Thousand To 2 Lac 25 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Vocational Course, Diploma, Advanced/Higher Diploma,...

  • Customer Relations: Building Materials

    3 days ago

    Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Summary:The Customer Relations Manager will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, resolving complaints efficiently, and maintaining long-term relationships with clients in the building materials sector. The role acts as a vital bridge between the sales team, operations, and the client.Key...

  • Customer Relation Executive

    2 weeks ago

    Nashik, India Career Club Full time

    Job Description Key Responsibilities - Build and maintain strong relationships with customers - Serve as a primary point of contact and manage assigned customer accounts - Respond to customer inquiries and provide timely assistance and support - Collaborate with internal departments to resolve customer issues effectively - Ensure customer satisfaction by...

  • Customer Relations Executive

    2 weeks ago

    Nashik, India HN MULTIVERRSE PVT LTD Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...

  • Customer Relation Associate

    2 weeks ago

    Nashik, India Accurate Risk Managers and Insurance Brokers Full time

    Planning CRM strategies designed to attract and retain customers while expanding the brand's reach and boosting customer loyalty. **Responsibilities & Requirements**: - Insurance background is added advantage. - Effective handling of client, insurance companies, getting quotes in timeline. **Experience**: **Salary**:

  • Client Relations

    4 days ago

    Nashik, Maharashtra, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Client Relations Location: - Nashik Maharashtra Salary: - 20,000 To 30,000 Per Months Education: - Diploma / Any Graduate Experience: - Total Experience : 3 Years with Relevant Field - Minimum Experience : 1 -2 Years of Proven experience in client relations, customer service, or a related field. **Job Description**: As...

  • Client Relations

    1 week ago

    Nashik, Maharashtra, India Care Plus Facility Private Limited Full time

    **Role Overview**: As a **Client Relations Executive** at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing...