Client Relations
3 days ago
Role Overview:
As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.
Key Responsibilities:
- Customer Engagement: Serve as the first point of contact for clients—both in-person and via phone, email, or digital channels—ensuring a professional and warm welcome.
- Ownership Experience: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
- Issue Resolution: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
- Customer Feedback: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
- Database Management: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
- Event Support: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
- Coordination with Departments: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
- Brand Ambassador: Uphold and promote Volvo's values of safety, sustainability, and premium care in every client interaction.
Key Requirements:
- Bachelor's degree in Business, Communications, Hospitality, or a related field.
- 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in CRM tools and Microsoft Office Suite.
- Professional appearance and demeanor suitable for a premium br
Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
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