Customer Support

2 days ago

Mumbai Maharashtra, India 9 Figures Club Pvt Ltd Full time

**Responsibilities**:

- To give directions to team members to follow through customer inquiries to make sure they are rightfully attended to on time.
- The ability to strategically change direction or approach if needed to ensure customer satisfaction.
- To be able to give detailed feedback of each team member to management to improve our quality of customer care.
- The ability to observe the strengths and weaknesses to bring in needed improvements to enhance the quality of support.
- Should be able to coach or personally train any team member who has difficulty in dealing with customers.
- To step in during extremely tough situations and manage the task at hand with utmost understanding and concern.
- Must be able to delegate different duties to each member to be able to reach a set goal.
- Should be able to deal with escalations and solve any sudden problems.
- Ability to resolve customer complaints, escalations and efficiency of team performance.
- Maintaining organized reports to keep track of progress and efficiency within the team.

**Required skills and Qualification**:

- Strong communication skills ( verbal and written) with the ability to build rapport with the customer support team members.
- The ability to make sure the tasks get completed in a timely manner.
- Helpful, friendly, approachable and understanding.
- Efficient in multitasking.
- Calm under pressure.
- Leadership qualities.
- Disciplined, organized, problem solver

**Experience**: Freshers and Experienced individuals can apply. Females, preferred. Looking for someone with 0-2 years of experience.

**Work Timings and Leave Policy**
- Monday to Saturday (2nd and 4th Saturday Off) ( 9 AM - 6 PM )
- Office Location: Vasai West, 401202
- Post probation 24 Paid leaves are allowed a year, which includes a compulsory 4-day block leave for self-care.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Comfortable commuting Vasai as this is an In-office job?

Work Location: In person

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