Customer Support

3 days ago

Mumbai Maharashtra, India 9 Figures Club Pvt Ltd Full time

**Responsibilities**:

- To give directions to team members to follow through customer inquiries to make sure they are rightfully attended to on time.
- The ability to strategically change direction or approach if needed to ensure customer satisfaction.
- To be able to give detailed feedback of each team member to management to improve our quality of customer care.
- The ability to observe the strengths and weaknesses to bring in needed improvements to enhance the quality of support.
- Should be able to coach or personally train any team member who has difficulty in dealing with customers.
- To step in during extremely tough situations and manage the task at hand with utmost understanding and concern.
- Must be able to delegate different duties to each member to be able to reach a set goal.
- Should be able to deal with escalations and solve any sudden problems.
- Ability to resolve customer complaints, escalations and efficiency of team performance.
- Maintaining organized reports to keep track of progress and efficiency within the team.

**Required skills and Qualification**:

- Strong communication skills ( verbal and written) with the ability to build rapport with the customer support team members.
- The ability to make sure the tasks get completed in a timely manner.
- Helpful, friendly, approachable and understanding.
- Efficient in multitasking.
- Calm under pressure.
- Leadership qualities.
- Disciplined, organized, problem solver

**Experience**: Freshers and Experienced individuals can apply. Females, preferred. Looking for someone with 0-2 years of experience.

**Work Timings and Leave Policy**
- Monday to Saturday (2nd and 4th Saturday Off) ( 9 AM - 6 PM )
- Office Location: Vasai West, 401202
- Post probation 24 Paid leaves are allowed a year, which includes a compulsory 4-day block leave for self-care.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Comfortable commuting Vasai as this is an In-office job?

Work Location: In person

  • Customer Assistant

    24 hours ago

    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...

  • Customer Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Customer Support

    1 week ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    Customer Support Executive / Manager — Mumbai **Position Title**: Customer Support (Executive / Manager, depending on seniority) **Location**: Mumbai (onsite / hybrid depending on company policy) **Salary Range**: ₹30,000 - ₹50,000 per month **Experience Required**: 3-7 years in Customer Support / Client Servicing **Qualification**: Bachelor’s...

  • Customer Support

    7 days ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Mumbai **Salary**: ₹30,000 - ₹40,000 per month **Experience**: 2 - 5 years in customer support or related roles **Education**: Bachelor’s Degree **Gender**: Female **Job Overview**: **Key Responsibilities**: - Resolve customer issues within defined SLAs and ensure customer satisfaction. -...

  • Customer Support

    6 days ago

    Mumbai, Maharashtra, India Sequel HR Full time

    **Job Title: Customer Support Executive - Blended Process** **Location**: Airoli, Chandivali & Malad **Job Type**: Full-Time **Shift**: Rotational Shifts (including night shifts, if applicable) **Experience**: 0-3 years **Industry**: BPO / ITES / Customer Service **Job Summary**: We are hiring a Customer Support Executive for our **blended process team**...

  • Customer Support

    1 week ago

    Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    **Profile - Customer Support** **Location - Malad ll Thane** **Minimum Qualification - 12th + 1yr experience in BPO / Graduate Freshers** **Experience - BPO Customer Support Experience** **Fluent English in speaking is mandatory.** **Immediate Joiner reuired.** **Comfortable with US Shift (Night Shift).** **Drop facility provided** **Job Types**: Full-time,...

  • Customer Support

    7 days ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Position**: Customer Support Executive **Location**: Matunga, Mumbai **Qualification**: B.Com (Bachelor of Commerce) **Salary Range**: ₹30,000 to ₹40,000 per month **Gender Preference**: Female **Joining Date**: From 2nd January (02-01) **Responsibilities**: - Provide accurate, valid, and complete information to customers. - Maintain strong...

  • Customer Service Associate kannada

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support

    1 week ago

    Mumbai, Maharashtra, India LEADS 2 BUSINESS Full time

    **Work from office mumbai malad** **Profile - Customer Support Executive ( Voice Process)** **Qualification - Hsc+ 1 year bpo experience/Graduate fresher/Graduate experience** **Skill - Must have excellent communication skills in English & Hindi.** **Shift - Rotational shift 5 day working** **Week Off - 2 rotational week offs** **Max. Salary - 25k in...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Calibehr Business Support Services Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We have requirement for Banking ProcessRoles and ResponsibilitiesHandle customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner.Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.Maintain accurate records of all interactions with customers using CRM...