Customer Support

1 week ago

Mumbai Maharashtra, India Soulflower Co Ltd Full time

**Responsibilities**:
Inbound Calls:

- Answer incoming customer calls promptly and professionally.
- Listen to customer inquiries, concerns, and issues attentively.
- Provide accurate information, assistance, and resolutions to customers' questions and problems.
- Document call details and follow-up actions accurately in the system.

Outbound Calls:

- Make outbound calls to customers for follow-up, updates, and issue resolution.
- Provide proactive support and gather feedback to enhance customer satisfaction.
- Communicate relevant information and promotions effectively.
- Address customer inquiries, complaints, and requests through written communication.

Customer Satisfaction:

- Strive to meet or exceed customer satisfaction and service quality standards.
- Identify opportunities to improve the customer experience and recommend process enhancements.

Product Knowledge:

- Stay up-to-date with product or service knowledge to address customer inquiries effectively.
- Continuously update oneself with company policies, procedures, and promotions.

Problem Resolution:

- Investigate and resolve customer complaints or issues with empathy and professionalism.
- Escalate complex or unresolved issues to higher management when necessary.

**About Soulflower**:
As a D2C Business we have grown for the past 2 decades, understanding the India consumer & offering them solutions.

We are in a HYPER GROWTH BUSINESS CYCLE and are inviting TOP TALENT with Growth Mindset to be part of our journey to creating history in the world of skin and haircare.

Soulflower is headquartered in Mumbai, Soulflower is a Farm2Face Brand, specializing in high efficacy, preservative-free, cruelty-free, aromatherapy, natural (ECO-CERT & ESG certified) face, skin, and hair care products.

In our mission to bring to you natural and potent ingredients in their purest form, our Farm to Face initiative came into existence; products sourced, harvested and delivered from a sustainable farm, straight to your skin and hair, without any chemicals or preservatives

This Vintage brand continues to serve over 3 Million direct customers & 100 plus corporates and growing.

Bestseller Brand in Skin Glow and hair Growth on Amazon, Blinkit, Instamart, Tira, Flipkart, Nykaa, Tira, etc currently available across India, USA, Singapore, UAE, Japan & UK. Retail Presence across India in Shoppers Stop, Lifestyle, Noble Chemist, Reliance Retail, Lulu, Apollo Pharmacy, Wellness Forever, Metro Cash & Carry, etc.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Application Deadline: 10/11/2024
Expected Start Date: 10/11/2024

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