Customer Support Representative

5 days ago

Mumbai Maharashtra, India HR POWER PAK Full time

**Job Title**: Customer Support Representative

**Reports to**: Customer Support Manager / Team Leader

Note: It is a night shift job

Location: Kandivali

**Job Summary**:
**Key Responsibilities**:1. Respond to Customer Inquiries**:

- Provide accurate information about products, services, policies, and procedures.
- Assist customers with product usage, troubleshooting, and other technical or operational concerns.

**2. Issue Resolution**:

- Identify and resolve customer complaints or concerns by offering appropriate solutions.
- Escalate complex or unresolved issues to higher-level support, ensuring follow-up until resolution.
- Keep detailed records of customer interactions, including inquiries, complaints, comments, and actions taken.

**3. Product Knowledge**:

- Maintain up-to-date knowledge of the company’s products, services, and offerings.
- Offer product recommendations and guide customers in selecting the most suitable options based on their needs.
- Stay informed about any product or service changes, updates, or promotions to provide accurate information to customers.

**4. Documentation & Reporting**:

- Log all customer interactions in the company’s CRM system or customer support software.
- Generate reports on customer feedback, issues, and trends to identify areas for improvement.
- Provide suggestions to the team on improving customer experience based on common inquiries and complaints.

**5. Problem Solving**:

- Diagnose technical issues by asking relevant questions and offering step-by-step guidance to customers.
- Use available resources (knowledge base, FAQs, internal support tools) to resolve customer problems efficiently.
- Collaborate with other departments (technical support, sales, operations) to solve complex issues.

**6. Customer Follow-up**:

- Ensure timely follow-up with customers to confirm resolution and satisfaction.
- Keep customers informed about the status of their inquiries, especially if further action or escalation is required.
- Strive to exceed customer expectations by providing personalized and attentive service.

**7. Customer Retention & Relationship Management**:

- Build and maintain positive relationships with customers by understanding their needs and ensuring a pleasant support experience.
- Identify opportunities to enhance customer satisfaction and retention through upselling or cross-selling relevant products/services.
- Handle sensitive customer issues with empathy and professionalism, ensuring mínimal disruption to the customer relationship.

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent. A degree in communications, business, or a related field is a plus.
- **Experience**: Previous experience in customer service, customer support, or a related role is preferred.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to simplify complex information for customers.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8452950795

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Representative

    1 day ago

    Mumbai, Maharashtra, India Krowmaerd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Support RepresentativeOur client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting...

  • Customer Support Representative

    4 days ago

    Mumbai, Maharashtra, India archstore Full time

    As a **Customer Support Representative**, you will play a vital role in assisting our team to enhance user satisfaction. Your responsibilities will include handling customer queries, facilitating user sign-ups, and managing dealer requests to ensure seamless service delivery. **Key Responsibilities**: - Guide potential users through the sign-up process and...

  • Customer Support Representative

    4 days ago

    Mumbai, Maharashtra, India archstore Full time

    As a **Customer Support Representative**, you will play a vital role in assisting our team to enhance user satisfaction. Your responsibilities will include handling customer queries, facilitating user sign-ups, and managing dealer requests to ensure seamless service delivery. **Key Responsibilities**: - Guide potential users through the sign-up process and...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Brihati Global Edge Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Representative located in Mumbai. The Customer Support Representative will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing exceptional customer service, and troubleshooting issues. Day-to-day tasks include responding to customer queries via...

  • Customer Support Representative

    2 weeks ago

    Pune, Maharashtra, India Pioneer HRS Full time

    **Job Title**: Customer Support Representative **Location**: Hinjewadi, Pune **Shifts : US process** **Qualifications: UG/ G** **Job Summary**: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, assisting them with...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Support Representative

    2 weeks ago

    Navi Mumbai, Maharashtra, India Rubiza Business World Full time

    **Job Title**: Customer Support Representative **Job Location**: Turbhe, Navi Mumbai **Salary**: Up to ₹25,000 CTC (based on interview performance) **Key Responsibilities**: - Handle inbound and/or outbound customer calls. - Provide accurate and timely information to customers. - Resolve customer queries and complaints effectively. - Maintain a positive,...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Fresh Prints Full time

    **Looking for a Customer Support Representative for Leaflink - a US-based unified B2B platform**: **One of our clients,** **LeafLink** is looking for a Customer Support Representative.** **About Frontier** At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In...

  • Customer Support Representative

    2 weeks ago

    Mumbai, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...