Key Account Executive Operations

2 days ago

Pune Maharashtra, India Pannest Integrated Services Pvt. Ltd. Full time

**Job Summary**:
We are looking for a proactive and detail-oriented Key Account Executive - Operations to manage the end to-end operational activities for strategic clients. In this role, you will act as the primary operational liaison, ensuring smooth coordination, timely execution of logistics services, and a high standard of customer satisfaction. You will work closely with internal departments and external partners to ensure service excellence and continuous improvement.

**Key Responsibilities**:
1. Customer Support & Escalation Management
- Coordinate pickups and deliveries for major clients, ensuring timely and efficient service.

2. **Operational Reporting & Performance Analysi**s
- Prepare and analyze service level performance reports, sales data, and reports on shortages, excesses, and damages to assess regional performance.
- Investigate and resolve issues related to Proof of Delivery (POD) discrepancies, including shortages, excesses, and damages.

3. **Warehouse & Dispatch Coordination**
- Collaborate with warehouse teams to address dispatch-related queries and complaints, ensuring smooth operations.

4. **Vendor & Transportation Management**
- Coordinate with vendors and vehicle owners to manage transportation logistics effectively.
- Ensure compliance with service agreements and maintain strong vendor relationships.

5. **Operational Reviews & Communication**
- Organize and lead conference calls for operational reviews, facilitating communication between departments.
- Monitor the Head Office operations team, reporting any issues or challenges to senior management.

6. **Client Relationship Managemen**t
- Develop and maintain strong relationships with key clients and industry stakeholders.
- Collaborate with sales and customer service teams to ensure seamless onboarding and service delivery.

**Qualifications**:
- Bachelor’s degree in business, Logistics, Supply Chain Management, or related field.
- 4+ years of experience in Key Account Executive Operations or client servicing preferably in logistics.
- Strong understanding of logistics operations.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM systems and MS Office (Excel, PowerPoint, Word).
- Ability to multitask and manage priorities in a fast-paced environment.

**Preferred Skills**:

- Experience with international logistics.
- Knowledge of Incoterms, trade compliance, and transportation regulations.
- Proficiency in additional languages (depending on regional needs).

**What We Offer**:

- Competitive salary and performance-based incentives.
- Professional development and growth opportunities.
- Dynamic and collaborative work environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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