Front Office Executive

5 days ago

Shivpur Varanasi Uttar Pradesh, India Octavia Hospital Full time

**Purpose of position**:
Being the first point of contact of the patient with the hospital, the front office is a very important department for successful running of the hospital.

The main purpose of the front office staff is patient registration and information management.

**Duties and responsibilities**:
**Following activities to be performed at front office counter**
- IPD registration
- OPD registration
- Patient enquiry
- Registration of patient details in HMIS
- Managing OPD appointments
- Maintaining mail records
- Managing medical records requisition.
- Patient bed management (bed allotment, transfer & bed booking)
- Guiding the patients to the respective area.
- Preparing and distributing patient list for every floor each day
- Coordinating with different departments for speedy discharges
- OP reports dispatch at diagnostics centre
- Attend and redirect internal and external calls
- Providing “Request form for indoor case paper” to relative/ patient and Coordinating with MRD technician and billing department for providing Xerox of indoor case paper to the patient / relative
- Time to time counselling of Patient’s attendants.
- Reminder for due amount /payments status in case of TPA’s.
- To ensure 100% collection of due amount and medical charges.

**Receptionist**:

- Maintain prompt professional attention to all Reception enquiries.
- Prompt response to all inward telephone calls with priority attention given to the hospital emergency telephone.
- Attend to and redirect all courier and coordinating all internal/external mail
- Solving all queries related to scope hospital service.
- Other duties as requested by Admin Assistant.
- To ensure that all the relatives /patients should be informed for collections of reports in given TAT (e.g. Path lab, Radiology etc.)

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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