Front Office Executive
1 week ago
**Front Office Executive - Retail Industry**(Female only).
**Key Roles & Responsibilities**:
- Greet and welcome customers courteously at the store entrance.
- Handle customer inquiries, complaints, and product-related queries.
- Manage billing desk support, returns, exchanges, and basic POS coordination.
- Maintain customer records, loyalty program enrollments, and feedback forms.
- Coordinate with sales staff for customer assistance and promotions.
- Answer phone calls and manage walk-in appointments.
- Ensure store ambience, cleanliness, and display standards near the front desk.
- Support daily sales reporting and cash counter coordination.
**Required Skills & Expertise**:
- Excellent Communication & Interpersonal Skills (English Preferred).
- Polite verbal communication and customer-first attitude.
- Ability to handle difficult customers calmly.
**Operational Skills**:
- Understanding of retail billing and return policies.
- Basic MS Office (Excel, Word).
- Customer Service Skills.
- Strong problem-solving ability.
- Upselling and cross-selling support skills.
- Complaint handling and escalation awareness.
**Personal Attributes**:
- Well-groomed appearance.
- Positive body language.
- High energy and patience during peak hours.
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Work Location: On the road
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