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Customer Support Executive

2 weeks ago

Remote, India Sinelogix Web Technologies Pvt Ltd Full time

**Job Title**: Customer Support Executive (Night Shift - Work from Home)

**Company**: Sinelogix Web Technologies Pvt. Ltd.

**Location**: Remote (India)

**Experience Required**: 2.5 to 3 years in customer support or related fields

**Shift Timing**: 6:00 PM - 3:00 AM IST (Night Shift)

**Working Days**: 5 days a week (Fixed weekly off)

**About Sinelogix Web Technologies Pvt. Ltd.**

Sinelogix Web Technologies Pvt. Ltd. is a leading provider of innovative web development and digital marketing solutions. We are committed to delivering exceptional service and support to our global clientele. As we continue to expand, we are seeking a dedicated Customer Support Executive to join our remote team and provide outstanding service during night shifts.
- **Issue Resolution**: Diagnose and resolve customer issues efficiently, providing step-by-step assistance and troubleshooting as needed.
- **Documentation**: Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
- **Escalation Management**: Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance.
- **Follow-Up**: Conduct follow-up communications to ensure customer satisfaction and that issues are fully resolved.
- **Product Knowledge**: Stay updated with product features, services, and company policies to provide accurate information to customers.
- **Performance Metrics**: Achieve and maintain performance targets, including response time, resolution time, and customer satisfaction scores.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Work Location: Remote

**Speak with the employer**
+91 9311213131
Application Deadline: 23/05/2025
Expected Start Date: 23/05/2025