IT Helpdesk Executive

7 days ago

Remote, India edutinker Full time

**About the Role**

We are looking for a motivated and tech-savvy **Tech Support Intern** to join our IT team. As a Tech Support Intern, you will assist with diagnosing software issues, resolving user problems, and supporting day-to-day IT operations. This is an excellent opportunity to gain hands-on experience in technical support, system administration, and user service in a real-world business environment.

**Key Responsibilities**
- Assist in troubleshooting software, and network-related issues.
- Document support processes, FAQs, and technical issues.
- Escalate unresolved issues to appropriate team members.
- Coordination with institutes, customer support team members and tech team members for resolving queries

**Requirements**:

- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of Windows/macOS operating systems and Microsoft Office tools.
- Strong communication and problem-solving skills.
- Eagerness to learn and a customer-service mindset.
- Ability to work collaboratively in a team environment.

**Preferred (Not Mandatory)**
- Experience with helpdesk tools or ticketing systems.
- Understanding of cybersecurity fundamentals.
- Knowledge of cloud platforms (Google Workspace, Microsoft 365, etc.).

**What You’ll Gain**
- Real-world experience in IT operations and technical support.
- Opportunity to work with a professional IT team.
- Exposure to enterprise-level tools and technologies.
- Potential for full-time employment upon successful internship completion.

Pay: ₹5,000.00 - ₹10,000.00 per month

**Benefits**:

- Work from home

Work Location: Remote

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