Associate - Web Support

**_Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_ Responsibilities_**:**_ _**

**_Answering general inquiries: Responding to customer questions about Website, Onboarding, Login, Product and service_**

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**_Guiding customers on how to purchase, renew, reset password, change in billing and shipping address, assisting in purchasing products, adding products to the cart, check out issues, sending proforma invoices_**

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**_Providing guidance on knowledge base: Assisting customers with creating and managing knowledge articles, including how to search for and share relevant information with customers._**

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**_Troubleshooting basic issues: Check out, CC payments, account registration, adding aircraft tails and avionics_**

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**_Offering guidance on entitlements and SLAs: Assisting customers with setting up and managing entitlement processes, service level agreements (SLAs), and milestones within Salesforce Service Cloud._**

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**_Resolving user access issues: Assisting customers with user access problems, such as granting or revoking user permissions, troubleshooting permission-related errors, or managing user roles _**

**_Ensuring customer satisfaction: Ensuring that customers are satisfied with the support provided, following up on any unresolved issues, and seeking feedback to improve the overall support experience._**

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**_ Qualifications we seek in you_**:
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- **_ Minimum Qualifications / Skills_**_ _**

**_Ability to give advice on Support & articulate issues._**

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**_Builds and maintains effective relationships with all stakeholders._**

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**_Is willing to understand the business environment; demonstrates sensitivity to business needs and requirements._**

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**_Takes independent action - implements new insights or potential solutions without prompting; does not wait for others to act or request action._**

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**_Sets up ongoing procedures to collect and review information needed to fulfil accountabilities._**

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**_Good interpersonal skills_**

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**_Graduate (Any stream)_**

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- **_Fresher / Experienced_**

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- **_Support Experience _**
- **_University graduate_**

**_ _**_ Preferred Qualifications/ Skills_**_ _**

**_Uses appropriate interpersonal styles and techniques to gain acceptable of ideas and plans._**

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**_Effectively supervises the results of delegations, assignments and projects_**

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**_Identifies issues, problems and opportunities and determines whether action is needed._**

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**_Has the ability to influence group to take constructive decisions._**

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**_Demonstrates the ability to focus on the detail while maintaining a big picture approach._**

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**_Demonstrates initiative and a willingness to challenge the status quo._**

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**_Is willing to accept advice and mentorship from others._**

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**_Job_**_Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jun 12, 2025, 12:58:27 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_