Customer Support Associate

2 weeks ago

Hyderabad Telangana, India ADCI HYD 16 SEZ Full time

B2 or above fluency in both written and verbal communication and another supported language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Experience in a technical support process for web enabled software products or services.
- Strong prioritization and time management skills.

The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.
Key job responsibilities
- Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
- Provide sales tax, VAT and compliance support to sellers.
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.

A day in the life
- B2 or above fluency in both written and verbal communication and Spanish language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Experience in a technical support process for web enabled software products or services.
- Strong prioritization and time management skills.

About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
- Experience troubleshooting technical systems with customers.
- Some knowledge of database tools.
- Experience in training, coaching or mentoring.
- Fluency in more than one language (German, Spanish, French or Italian)

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