Associate, Product Support

**About the Role**:
**Grade Level (for internal use)**: 07
**The Team**:
S&P Global‘s Private Markets segment empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.
**The Impact**:
In this position, you'll be a crucial part of the iLEVEL platform support. You'll develop essential Fintech skills, becoming a key member of the iLevel Support Team. Along the way, you'll weave a valuable web of knowledge and support, connecting with mentors, peers, and broader teams. It's all geared towards enriching the thrilling work you'll be diving into
**What’s in it for you**:
As part of Private Markets Segment, you will become an expert in our suite of products (iLevel, Qval) to deliver high-quality support and training to our clients. As a Product Support Associate, you will collaborate with colleagues across business lines and regions to deliver the best solutions for our clients.

**Responsibilities**:
Become an expert in all facets of supported financial products (iLEVEL & QVal)
Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously.
Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.
Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions.
Direct clients to Account Managers or training resources to ensure optimum usage across the organization
**What We’re Looking For**:
Ability to pick up/learn new technologies & Financial products easily
Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks
1 to 3 years of relevant client-facing experience can be a plus
A Bachelor’s degree plus Master’s degree (or equivalent). Preferably BE/BTech/Bcom/BBA/BBM plus MBA
Strong written and verbal communication skills
Someone who deals with challenging concepts and complexity comfortably
Knowledge with REST API can be a plus
A solid foundation of Excel skills. Good understanding of financial markets and securities.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Glob