Associate - Web Support

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Associate - Web Support In this role The Candidate should have relevant experience on web support in supply chain who is responsible for Answering general inquiries and Guiding customers on how to purchase etc Responsibilities Answering general inquiries Responding to customer questions about Website Onboarding Login Product and service Guiding customers on how to purchase renew reset password change in billing and shipping address assisting in purchasing products adding products to the cart check out issues sending proforma invoices Providing guidance on knowledge base Assisting customers with creating and managing knowledge articles including how to search for and share relevant information with customers Troubleshooting basic issues Check out CC payments account registration adding aircraft tails and avionics Offering guidance on entitlements and SLAs Assisting customers with setting up and managing entitlement processes service level agreements SLAs and milestones within Salesforce Service Cloud Resolving user access issues Assisting customers with user access problems such as granting or revoking user permissions troubleshooting permission-related errors or managing user roles Ensuring customer satisfaction Ensuring that customers are satisfied with the support provided following up on any unresolved issues and seeking feedback to improve the overall support experience Qualifications we seek in you Minimum Qualifications Skills Ability to give advice on Support articulate issues Builds and maintains effective relationships with all stakeholders Is willing to understand the business environment demonstrates sensitivity to business needs and requirements Takes independent action - implements new insights or potential solutions without prompting does not wait for others to act or request action Sets up ongoing procedures to collect and review information needed to fulfil accountabilities Good interpersonal skills Graduate Any stream Fresher Experienced Support Experience University graduate Preferred Qualifications Skills Uses appropriate interpersonal styles and techniques to gain acceptable of ideas and plans Effectively supervises the results of delegations assignments and projects Identifies issues problems and opportunities and determines whether action is needed Has the ability to influence group to take constructive decisions Demonstrates the ability to focus on the detail while maintaining a big picture approach Demonstrates initiative and a willingness to challenge the status quo Is willing to accept advice and mentorship from others Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Get to know us at and on and Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training