Technical Associate – It Support

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Technical Associate - IT Support Responsibilities 24x7 Level 1 IT Service Desk support through Phone Chat Email Voicemail Web Self-service Provide Incident query and service request management and monitoring incl escalation Initial remote desktop support user access management password reset Windows and OS support etc Review and Maintain internal Service Desk Support knowledge Base Implement and Maintain self-service self-help resources and services Report on known outage and service impacts Qualifications we seek in you Minimum Qualifications Skills Must have a technology and service desk background Graduate in any stream ITIL certification Multitasking skills Ability to pay attention to detail Preferred Qualifications Skills Good communication skills Familiar with ITIL framework Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz Windows 7 Windows 8 and Windows 10 Beginning to intermediate knowledge of installation and troubleshooting of the following software suites Adobe Microsoft Office and other productivity suites Expertise in Active Directory administration including creation of domain exchange accounts Excellent troubleshooting skills Good interpersonal skills and attention to customer service Ability to work effectively in a fast-paced environment Ability to communicate effectively Ability to effectively prioritize incidents and service requests Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends as necessary Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training