Technical Associate – IT Support
1 day ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate – IT Support Responsibilities24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)Provide Incident, query and service request management and monitoring (incl. escalation) Initial remote desktop support, user access management, password reset, Windows and OS support, etc.Review and Maintain internal Service Desk Support/knowledge Base Implement and Maintain self-service/self-help resources and services Report on known outage and service impacts Qualifications we seek in youMinimum Qualifications / Skills•Must have a technology and service desk background •Graduate in any stream•ITIL certification•Multitasking skills. •Ability to pay attention to detail. Preferred Qualifications/ Skills•Good communication skills•Familiar with ITIL framework.•Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.•Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. •Expertise in Active Directory administration, including creation of domain/exchange accounts.•Excellent troubleshooting skills. •Good interpersonal skills and attention to customer service.•Ability to work effectively in a fast-paced environment. •Ability to communicate effectively.•Ability to effectively prioritize incidents and service requests.•Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.
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Technical Support Associate
3 days ago
Hyderabad, Telangana, India Colosseum Tech Full time ₹ 3,00,000 - ₹ 4,50,000 per yearAbout Us:Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills...
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Customer Support
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Hyderabad, Telangana, India MoSahay Associate Full timeJob description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...
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Technical Associate IT Support
1 week ago
Hyderabad, India Genpact Full timeJob Description Inviting applications for the role of Technical Associate - IT Support Responsibilities 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service) Provide Incident, query and service request management and monitoring (incl. escalation) Initial remote desktop support, user access management, password reset,...
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Technical Associate
1 day ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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Technical Support Executive
3 weeks ago
Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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Associate Technical Support Analyst
4 days ago
hyderabad, India Perceptive Inc. Full timeJob Summary:The Associate Technical Support Analyst role is to provide excellent customer service whilst resolving technical incidents of requests raised by end users who are using the business systems.Key Accountabilities:Problem ManagementInvestigates problems in systems, processes and servicesAssists with the implementation of agreed remedies and...
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Technical Operations Associate
1 week ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Support Engineer
1 week ago
Hyderabad, Telangana, India Visualpath It Services Full time ₹ 3,50,000 - ₹ 6,50,000 per year"Looking for a Technical Support Executive to handle customer queries, resolve login and platform issues, guide users, manage tickets, and ensure timely follow-ups. Strong communication, troubleshooting skills, and customer focus required."
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Technical Operations Associate
4 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...