Technical Support Executive

1 day ago

Hyderabad, India Akshaya IT Business solutions Full time

What You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and compatibility, particularly for Kaseya 365 Endpoint.- Issue Escalation : Work collaboratively with internal teams to escalate and resolve complex technical issues that require further investigation.- Documentation & Knowledge Sharing : Create clear and concise documentation to help customers resolve issues independently and improve self-service resources. Contribute to the knowledge base by documenting common issues, solutions, and best practices to enhance team efficiency.- Remote Troubleshooting : Engage in remote troubleshooting sessions, meticulously analyzing logs and diagnosing issues to identify potential technical challenges.- Product Configuration & Optimization : Assist customers in configuring and optimizing our products to meet their specific needs and environments.- Continuous Learning : Stay informed about product updates, industry trends, and best practices to provide relevant and effective support.- On-Call Support : Participate in on-call rotations to provide after-hours technical support for urgent customer issues.- Product Feedback : Provide valuable feedback to internal teams based on customer interactions to help continuously improve the product.What You'll Bring :- Education : Preferred bachelor's degree in computer science, Information Technology, cybersecurity, a related field, or equivalent practical work experience.- Technical Support Experience : Proven experience in a technical support or customer-facing role, preferably within a cybersecurity or software company.- Operating Systems Proficiency : Strong understanding of diagnosing and troubleshooting issues on Windows, with proficiency in macOS and Linux operating systems.- Cybersecurity Knowledge : Strong understanding of cybersecurity principles, including antivirus and EDR (Endpoint Detection and Response) software, and the modern threat landscape.- Networking & System Administration : Familiarity with networking protocols, security configurations, and basic system administration tasks.- Problem-Solving : Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective, step-by-step solutions.- Communication : Exceptional communication skills, both written and verbal, with the ability to convey technical information clearly to both technical and non-technical audiences. (ref:hirist.tech)

  • Technical Support Executive

    4 days ago

    Hyderabad, Telangana, India Pixelvide Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a Technical Support Executive to help resolve pension-related issues. This role involves assisting pension beneficiaries, answering queries, and troubleshooting any system-related issues.Health insurance

  • Technical Support Executive

    22 hours ago

    Hyderabad, Telangana, India Inviot AV Solutions Full time

    **JOB DESCRIPTION** Job Title:Tech Support Executive Reporting to:HOD Job Overview: Join our vibrant team as a Tech Support Executive and take charge of is responsible for providing technical assistance and support to customers or end-users experiencing issues with products, services, or software. Their primary goal is to help users resolve...

  • ERP Technical Support Executive

    4 days ago

    Hyderabad, Telangana, India Xorosoft Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support Executive Location: Hyderabad Shift: Night Shift (PST Time zone) Experience: 3+ yearsAre you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking...

  • Technical Voice Support Executive

    2 weeks ago

    Hyderabad, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

    Job Description Walk-In Drive: Technical Voice Support Executive Location: Gachibowli, Hyderabad Work Mode: Work from Office Walk-In Date: 14th October (Tuesday) Time: 9:30 AM sharp Venue: Live Connections, Navaketan Complex, Sarojini Devi Road, Madhuranagar, Kummari Guda, Shivaji Nagar, Secunderabad, Telangana, 500003 Position: Technical Voice Support...

  • Technical Voice Support Executive

    2 weeks ago

    Hyderabad, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

    Job Description We are looking for Technical Voice Support Executives to handle customer calls and provide real-time assistance for technical queries. The role involves troubleshooting issues, offering accurate resolutions, and ensuring high-quality customer support in a fast-paced BPO environment. Title: Technical Voice Support Executive...

  • Technical Customer Support Executive

    4 days ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support ExecutiveLocation: HyderabadExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external users.Key ResponsibilitiesDiagnose...

  • Apple Technical Support Executive

    1 week ago

    Hyderabad, Telangana, India Softcell Technologies Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Job Title: Apple Technical Support ExecutiveJob Summary:-The Apple Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and maintenance for macOS, iOS, and Apple ecosystem devices for our customers. The role involves ensuring seamless device performance, secure configurations, and compliance with enterprise IT...

  • Senior Technical Support Executive

    3 weeks ago

    Hyderabad, India Right Fit Resources Full time

    We are looking for 10 Senior Technical Support Executive Posts in Bangalore, Hyderabad, Visakhapatnam, Bhubaneswar, andrapradesh, telangana, odisha, Karakka Chowk, Ajmer, with deep knowledge in Advanced troubleshooting, network diagnostics, root cause analysis, software debugging, hardware maintenance, system administration, database management, cloud...

  • Technical Chat Support Executive

    1 week ago

    Hyderabad, India HCLTech Full time

    HCLTech | Walk-In Drive | Technical Support | 11th Oct 25 | HyderabadInterested candidates can walk in for an interview on:Dates: 11th Oct 25Timing: 10:30 AM - 3:00 PMWalk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081Work Location: HyderabadContact Persons: Ashish DurgapalPlease...

  • Technical Support

    2 days ago

    Hyderabad, Telangana, India Targix Technologies Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionTargix Technologies is an Ad-tech company leading innovation with two brands under its umbrella. DoDooH is an advanced DOOH platform with over 1000 screens in clinics across major metros in India, providing advertisers with hyperlocal and broad reach through an AI-based CMS optimizing for reach and frequency. CMS, the second brand, is a...