Technical Associate – It Support

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook We are inviting applications for the role of Process Associate- IT support Helpdesk Engineer We are seeking a proactive IT Support Engineer L1 L1 5 to provide remote technical support for desktops laptops and basic IT Infrastructure The role involves troubleshooting hardware software maintenance and ensuring timely resolution of IT issues The ideal candidate should be customer-oriented possess strong problem-solving skills and contribute to continuous service improvement and knowledge management Responsibilities Provide remote IT support for desktops laptops and mobile devices Deliver technical guidance to users and management Perform hardware software troubleshooting installation and maintenance Participate in operations-led IT projects Develop document and enforce desktop server procedures Stay updated with PC-LAN technologies Execute and monitor backup procedures Identify and recommend service process improvements Log and track incidents requests and tasks using Service Desk tools Contribute to achieving departmental KPIs Perform basic troubleshooting of Organization s applications Proving help in On-boarding new users and configure access Qualifications we seek in you Minimum qualifications Minimum qualifications B-Tech BCA BSc-IT or any equivalent graduation degree Preferred qualifications skill Proficiency in PC hardware peripherals and network components Strong knowledge of Microsoft desktop server operating systems Experience in troubleshooting and resolving Level 1 IT issues Ability to use and create technical documentation Strong communication and teamwork skills Analytical thinker with sound judgment Prior experience in IT Service Desk Remote IT Support Familiarity with ITIL processes and Service Desk tools e g ServiceNow Remedy JIRA Understanding of backup and recovery procedures Focus on resolving issues at L1 L1 5 level to reduce L2 L3 workload Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training