Customer Support Associate

2 weeks ago

Hyderabad Telangana, India ADCI HYD 16 SEZ Full time

B2 or above fluency in both written and verbal communication and another supported language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Experience in a technical support process for web enabled software products or services.
- Strong prioritization and time management skills.

The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.
Key job responsibilities
- Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
- Provide sales tax, VAT and compliance support to sellers.
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.

A day in the life
- B2 or above fluency in both written and verbal communication and French language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Experience in a technical support process for web enabled software products or services.
- Strong prioritization and time management skills.

About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
- Experience troubleshooting technical systems with customers.
- Some knowledge of database tools.
- Experience in training, coaching or mentoring.
- Fluency in more than one language (German, Spanish, French or Italian)

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Company: Tech Mahindra Location: Hyderabad, India Employment Type: Full-Time Industry: Business Process Outsourcing (BPO) - International Customer Service Shift: Night Shift (International Process) Experience Minimum 6 months of relevant experience in BPO or International Voice Process operations Language Proficiency Excellent English communication skills...

  • Customer Support Associate

    2 weeks ago

    Bahadurpalli, Hyderabad, Telangana, India Neelam Enterprise Full time ₹ 42,00,000 per year

    JOB DESCRIPTIONHandle inbound calls for international customers and provide customer supportGood customer handling skillsUnderstand and resolve customer queries effectively via voiceDeliver excellent service with clear and professional communicationEnsure first-call resolution and customer satisfactionShould be comfortable working in rotational night shifts,...

  • International Customer Support Agent

    3 days ago

    Malkajgiri, Hyderabad, Telangana, India Mosahay associate pvt ltd Full time

    An International Voice Process Billing job involves handling customer billing inquiries and issues for international clients via phone. This role requires strong communication skills, patience, and the ability to resolve billing discrepancies while maintaining customer satisfaction. Responsibilities include addressing billing questions, processing payments,...

  • Product Support Executive/customer Support Associate

    22 hours ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location**(Work from Office).**.** **Note: - No cab facility is provided.** **Required Skills**: - 3 -5 years of experience in call center and customer support. -...

  • Customer Support Associate

    1 week ago

    Hyderabad, India Earthful.me Full time

    **Job Description - Customer Support Associate** **Location**: Full-time position, Hyderabad. **Roles and Responsibilities**: - Should have interest in talking with customers over the calls - Should have interest to work Infront of computer and respond nutrition queries over chat. - Gathering In Depth knowledge of our products and explaining the same to...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Aamdhane Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Hiring for Customer Support AssociateGrads or Under GradsGood Communication SkillsFreshers or Experience0-6 month's are eligibleDay shiftsJob Type: Full-timePay: ₹14, ₹20,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In person

  • Customer Care Executive

    6 days ago

    Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full time

    Dear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Support associate (Rotational shift) ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in...

  • Customer Support Associate

    6 days ago

    Hyderabad, Telangana, India Gravity Cybertech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings from Gravity CybertechWe have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office)..Note:- No cab facility is provided.No of Openings: -Males- 2(Prefer Hyderabad Candidates and who can join immediately.)Note:-Interested candidates can...

  • Product Support Executive/Customer Support Associate

    6 days ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,50,000 per year

    Greetings from Gravity CybertechWe have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office)..Note:- No cab facility is provided.Interested candidates can attend the interview share their profile at and can also reach at Required Skills:3 -5 years...