Chat Associate

5 days ago


Kochi Kerala, India Advenxa Pvt.Ltd Full time

**Chat Associate - English**

Location**:Padivattom, Edappally

**Qualifications**:Bachelor's degree is mandatory.**
Salary**:₹20,000.00 - ₹25,000.00** per month
Experience**:Minimum 1 year of experience in BPO / Customer support Chat**( Consider Fresher with Good Comm Skills in English )
Working Days**:5** days a week
Language Proficiency**:Fluent in English**

**Responsibilities**:

- Handle customer queries via chat with prompt and accurate responses.
- Provide detailed information about company products, services, and policies.
- Resolve issues efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions and maintain up-to-date records.
- Collaborate with internal teams to escalate and resolve complex queries.

**Requirements**:

- Minimum 1 year of experience in BPO or chat-based customer support.
- (Freshers with excellent communication skills in Malayalam & English are also encouraged to apply.)
- Fluent in Malayalam and English (both written and verbal).
- Good typing speed and proficiency in using chat support tools.
- Strong interpersonal and problem-solving skills.
- Ability to multitask and manage time effectively in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- BPO Chat: 1 year (required)

**Language**:

- English (required)
- Malayalam (required)

Work Location: In person

**Speak with the employer**
+91 9074827362



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