Chat Support Associate
2 days ago
**Customer Interaction**: Provide real-time assistance to customers through live chat, ensuring accurate and efficient resolution of their queries and concerns.
- **Issue Resolution**: Identify and resolve customer issues or complaints promptly, escalating complex cases to the appropriate department when necessary.
- **Product Knowledge**: Maintain up-to-date knowledge of the company’s products, services, and policies to effectively address customer questions and provide accurate information.
- **Documentation**: Document customer interactions, including inquiries, feedback, and resolutions, in the CRM system to maintain accurate records and support future interactions.
- **Team Collaboration**: Work collaboratively with other team members and departments to ensure a cohesive approach to customer service and problem-solving.
- **Feedback**: Gather and report customer feedback to help improve processes, products, and overall service quality.
Pay: From ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
**Location**:
- Edapally, Kochi, Kerala (preferred)
Work Location: In person
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