Customer Support Executive

5 days ago

Prahlad Nagar Ahmedabad Gujarat, India HR Catalogue Full time

**Key Responsibilities**:

- **Customer Interaction**: Greet customers as they enter the store or service area and provide them with any information they need.
- **Issue Resolution**: Handle customer inquiries, concerns, and complaints effectively and professionally, offering solutions and alternatives when needed.
- **Product Information**: Offer in-depth knowledge about our products and services, assisting customers with product selections, demonstrations, and usage.
- **Customer Feedback**: Collect feedback from customers regarding products, services, or the overall shopping experience to help improve customer satisfaction.
- **Follow-Up**: Contact customers to follow up on issues that require more time to resolve or for customer satisfaction surveys.
- **Team Collaboration**: Work alongside sales and inventory teams to ensure that customers have a seamless and satisfactory experience.
- **Record Keeping**: Maintain accurate customer records and logs of inquiries, feedback, and resolutions in the system.

**Skills and Qualifications**:
Communication

Problem-Solving

Customer-Centric Attitude

Technical Skills

**Preferred Qualifications**:
**Experience**:1+ year

**Education**: High school diploma or equivalent; a degree in business or related field is a plus.

**Languages**:Gujarati, English, Hindi

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9313533857

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