Customer Support Executive

8 hours ago

Prahlad Nagar Ahmedabad Gujarat, India Xelentor Technologies Full time

About the Role:

- We are looking for a proactive and customer-focused Customer Support Executive with **experience in the Environment, Health & Safety (EHS) domain.**
- This role involves managing day-to-day client communication, ensuring timely query resolution, and maintaining high service quality standards.

Key Responsibilities:

- Handle client queries, requests, and concerns with professionalism and accuracy.
- Maintain detailed client interaction records in CRM or ticketing tools.
- Coordinate with internal EHS, Operations, and Technical teams to resolve client issues.
- Prepare and maintain EHS-related reports, audit documentation, and compliance records.
- Follow up with clients to ensure satisfaction and issue closure.
- Escalate complex issues to the Account Manager or Technical Lead when needed.
- Contribute ideas for improving client experience and service efficiency.

Required Skills & Qualifications:

- Bachelor’s degree in Environmental Science, Safety Management, or Business Administration (preferred).
- 2-4 years of experience in Customer Support / Client Servicing / Helpdesk, preferably in the EHS or Compliance domain.
- Excellent written and verbal English communication skills (mandatory).
- Prior experience working with international clients (US / UK / Europe).
- Familiarity with EHS standards is an advantage.
- Strong problem-solving, coordination, and multitasking abilities.
- Proficiency in MS Office, CRM, and ticketing tools.

Preferred Attributes:

- Customer-first and empathetic approach.
- Strong sense of responsibility and ownership.
- Ability to work efficiently in an international time zone.
- Team player with excellent collaboration and follow-up skills.

Employment Type:
Full-time

**Benefits**:

- Work with international EHS clients and global teams.
- Exposure to modern EHS compliance systems and tools.
- Friendly, supportive, and professional work culture.

Pay: ₹10,103.71 - ₹32,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Work Location: In person

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